Executive (Membership)

Role Overview

We are seeking a meticulous and driven Executive for Membership Department, to oversee the administration, engagement, and growth of the Association's membership portfolio.

This role is integral to ensuring operational excellence within the Membership Department while enhancing member experience, strengthening stakeholder relationships, and supporting the Association's strategic growth initiatives. The incumbent will serve as a key liaison between members, partners, and the Secretariat, upholding the highest standards of professionalism and service delivery.

Key Responsibilities

1. Membership Administration & Governance

• Oversee the full spectrum of membership lifecycle processes, including new applications, renewals, upgrades, reinstatements, and terminations

• Ensure accuracy, integrity, and confidentiality of membership data in compliance with internal policies and data protection standards

• Maintain and continuously improve membership database systems and processes

• Develop, review, and implement standard operating procedures (SOPs) for membership administration

• Ensure compliance with membership policies, rules, and regulatory requirements

2. Member Relations & Engagement

• Serve as the primary point of contact for all membership-related enquiries and correspondence

• Build and maintain strong relationships with members to enhance engagement, retention, and satisfaction

• Support the development and execution of member engagement strategies, including outreach campaigns and retention initiatives

• Monitor member feedback and recommend improvements to enhance overall member experience

• Assist in onboarding new members and ensuring a positive integration into the Association

3. Membership Growth & Business Development

• Support initiatives to grow the Association's membership base through outreach, partnerships, and targeted campaigns

• Identify opportunities to enhance membership value propositions and benefits

• Source, negotiate, and manage partnerships with merchants and service providers to expand membership privileges

• Track and analyse membership trends, growth metrics, and engagement levels, providing regular reports and insights to Management

4. Financial Administration & Reporting

• Process membership-related payments, subscriptions, and billing in an accurate and timely manner

• Prepare daily and periodic financial reports for reconciliation with the Finance Department

• Monitor outstanding payments and follow up on renewals and collections where necessary

• Support budgeting and forecasting for membership-related initiatives

5. Events & Programme Management

• Plan, coordinate, and execute membership-related events, activities, and engagement programmes

• Provide logistical and administrative support for key Association events, including:

  • Annual General Meeting (AGM)

  • Strategic meetings and internal forums

  • Industry events, roadshows, and partner engagements

  • Community and charitable initiatives

• Ensure smooth event operations, including vendor coordination, registration management, and post-event follow-up

6. Secretariat & Stakeholder Support

• Provide administrative and operational support to the Council and General Manager

• Prepare reports, presentation materials, and documentation for meetings and decision-making

• Attend key committee meetings when required and prepare accurate and timely minutes

• Support cross-departmental collaboration within the Secretariat to ensure alignment of initiatives

7. Facilities & Operational Oversight

• Manage and coordinate the utilisation and rental of office facilities, including scheduling and client liaison

• Oversee administrative processes related to facility usage and ensure proper documentation and billing

• Ensure smooth day-to-day operational support within the Membership function

8. Ad-Hoc Projects & Continuous Improvement

• Support ad-hoc projects, organisational initiatives, and process improvement efforts

• Identify areas for operational efficiency and recommend enhancements to systems, workflows, and service delivery

• Contribute to digitalisation efforts and adoption of technology to improve membership management processes