Job Summary
The Dining Reservations Executive supports a seamless and elevated guest journey across multiple dining concepts within an integrated resort environment. This role manages end-to-end reservations, delivers personalised guest interactions, and drives revenue through effective recommendations and upselling, while ensuring accuracy and service excellence at all touchpoints. The executive will support the F&B operations when required.
Key Responsibilities
Reservations& Guest Experience
- Manage reservations across multiple dining outlets, ensuring accuracy of guest details and special requests
- Handle enquiries via all channels, i.e. phone, email, and online platforms in a prompt and professional manner
- Confirm bookings and ensure all reservations are properly recorded and followed through
- Personalize guest interactions by capturing preferences, occasions, and dietary requirements
- Accommodate and document special requests. Respond to guest queries on property facilities, services, and room dining orders.
Sales &Revenue Optimisation
- Follow established sales techniques to maximize revenue opportunities.
- Proactively upsell dining concepts, signature menus, and promotions
- Recommend suitable dining options to enhance overall guest experience
- Maintain strong knowledge of all outlets, menus, and ongoing campaigns
Coordination& Operations
- Liaise with restaurant, kitchen, and guest relations teams to support special requests and smooth service delivery
- Monitor third-party reservation platforms, ensuring accuracy of bookings and content
- Assist in updates to reservation systems, menus, and promotions in collaboration with corporate teams
Reporting & Continuous Improvement
- Track reservation trends, guest preferences, and feedback
- Ensure all enquiries and bookings are documented in line with service and audit standards
- Support team efficiency and contribute to service excellence initiatives
Requirements
- Diploma in Hospitality, Business Management, or a related field
- 1-3 years of experience in luxury hotel establishments: dining reservations, call-center, hospitality, or F&B operations
- Familiarity with reservation systems (e.g. SevenRooms, OpenTable, Chope) is an advantage
- Familiarity with Microsoft office. (Email, Word, Excel, PowerPoint)
