Executive, Housing, Office of Campus Infrastructure and Services

Job Description

• To assist Hostel Manager on hostel and housing administrative works and other housing-related operational matters:
• Liaising with various SMU and external service providers.
• Able to pick up knowledge of IT systems or possess good knowledge of hostel IT systemsuch as Starez (to process student application and generate reports (e.g. occupancy, billing, arrears etc)).
• Manage the common email inbox and reply to email queries promptly, especially during peak periods in June and July where the volume of email queries received is much higher.
• Assist Hostel manager and Residential Fellow team to plan and process room allocations.
• Handle check in and check out processes.
• Process billing and monitor aging and arrears management.
• Manage hostel inventory i.e. LVA items such as microwaves, fans, fridges and to ensure regular maintenance.
• Assist Hostel manager and Residential Fellow team to conduct spot checks on apartment conditions where necessary.
• Attend to residents requests and feedback and follow up with contractors where necessary.
• Check and attend to maintenance and repair works, working with Facilities team where required, and monitor service levels of service providers.
• Liaise with external hostel operators where required on SMU students feedback and complaints to ensure they are resolved.
• Flexible to work on selected weekends and adjust working hours as necessary to perform some of the duties assigned.
• Multi-task and work well under pressure during peak periods of hostel operations i.e. June to Aug and Sept to Oct.
• Other duties as assigned.

Qualifications

• At least 2 to 3 years of experience in student affairs, hostel management, in administrative and operation related work in schools, training institutes, welfare homes, or private companies or a related role, preferably in an international school setting.
• Degree in Office Administration, Business Management or related disciplines. Candidates with other related qualifications are welcome to apply.
• Possess effective and exceptional customer service skills and strong interpersonal skills.
• Strong administrative and data analytical skills with the ability to collect, organize, analyze, and disseminate information. Meticulous and possess strong problem-solving skills.
• A good team player, able to work independently and in a team and in a standalone location from main campus.
• Proficient in MS Office (Word, Excel and Powerpoint).
• Strong understanding of, and able to navigate the challenges faced by international students.
• Able to work effectively in a multicultural environment.
• Experience in liaising with vendors and managing payments would be an advantage.
• Knowledge of Singapore's educational landscape and regulations would be an advantage.
• Comfortable with a hybrid work environment i.e. 40% desk-bound and 60% on-the-move due to the need to climb stairs and inspect apartments regularly.

• To assist Hostel Manager on hostel and housing administrative works and other housing-related operational matters:
• Liaising with various SMU and external service providers.
• Able to pick up knowledge of IT systems or possess good knowledge of hostel IT systemsuch as Starez (to process student application and generate reports (e.g. occupancy, billing, arrears etc)).
• Manage the common email inbox and reply to email queries promptly, especially during peak periods in June and July where the volume of email queries received is much higher.
• Assist Hostel manager and Residential Fellow team to plan and process room allocations.
• Handle check in and check out processes.
• Process billing and monitor aging and arrears management.
• Manage hostel inventory i.e. LVA items such as microwaves, fans, fridges and to ensure regular maintenance.
• Assist Hostel manager and Residential Fellow team to conduct spot checks on apartment conditions where necessary.
• Attend to residents requests and feedback and follow up with contractors where necessary.
• Check and attend to maintenance and repair works, working with Facilities team where required, and monitor service levels of service providers.
• Liaise with external hostel operators where required on SMU students feedback and complaints to ensure they are resolved.
• Flexible to work on selected weekends and adjust working hours as necessary to perform some of the duties assigned.
• Multi-task and work well under pressure during peak periods of hostel operations i.e. June to Aug and Sept to Oct.
• Other duties as assigned.