Executive Housekeeper

Roles & Responsibilities

Basic Function

Responsible for the overall upkeep of the Hotel in respect of cleanliness, maintenance, comfort and presentation of guest rooms and all public areas to the standard set by Management.

Job Responsibilities

1. Direct and co-ordinate the activities of Housekeeping and Laundry and ensure overall smooth operations in rooms, public areas,

linen, laundry and dry cleaning sections in the Hotel.

2. Maintain the highest standards of cleanliness, presentation and

efficiency while achieving guest satisfaction.

3. Confer and co-operate with other Department Heads to ensure co-

ordination of activities especially with Front Office, Security,

Engineering, Food and Beverage and Finance.

4. Investigate complaints from guests on any damage or cleanliness

issues and report the same.

5. Attend the daily operation Department Heads briefing and

conduct the daily Department briefing with his staff.

6. Responsible for developing and implementing training programs

and continuous training on the job for staff in areas under his/her

responsibilities. Coordinate training efforts with the Human

Resource Department.

7. Prepares Housekeeping headcount and expenses budget.

8. Strategise and be involved in guestroom or guest floors renovation

projects.