RESPONSIBILITIES
Lecturer Support
- Coordinate lecturer recruitment, appointment, deployment, and onboarding.
- Manage class scheduling, including timetabling, venue allocation, and teaching assignments.
- Administer teaching and marking fee payments accurately and in a timely manner.
- Provide operational, academic and logistics support to lecturers to ensure smooth class delivery.
- Work closely with university partners and academics to address teaching, assessment, and student-related issues.
- Coordinate course evaluations, class observations and end-of-semester lecturer feedback.
- Build strong working relationships with local and visiting lecturers.
- Initiate continuous improvement efforts to enhance lecturer satisfaction and teaching quality.
- Compile teaching award lists for management review
Operational Support
- Perform administrative and operational duties to support programme delivery.
- Liaise with internal stakeholders (e.g. Scheduling, IT, Facilities, Library) on programme-related matters.
- Collaborate with university partners and operational teams to plan, organise and implement processes and work activities.
- Coordinate programme structure, module changes, curriculum updates and system setup.
- Prepare and disseminate lecturer and student communications.
- Prepare and maintain documentation and ensure operational processes are in compliance with internal and external quality assurance requirements.
- Compile and generate statistical reports when required.
- Drive continuous improvement initiatives to enhance processes and operational efficiency.
Customer Service
- Offer prompt and quality service to both internal and external stakeholders.
- Manage and address student and lecturer feedback professionally and in a timely manner.
Marketing and Institute-wide activities
- To participate in Open House and support outreach events.
- To support other marketing related functions when assigned.
- To support institution-wide graduation and examination duties.
JOB REQUIREMENTS
- Degree with minimum 1-2 years of relevant working experience
- Strong planning, organisation, and time-management skills, able to perform under pressure.
- Meticulous, process-oriented, and results-driven.
- Independent, resourceful, and able to multi-task in a fast-paced environment.
- Collaborative team player with good communication skills, able to work cross-functionally.
- High learning agility, adaptable and proactive in driving improvements.
- Proficient in Microsoft Office, particularly MS Excel.
