Executive, Guest Services

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

. Assist residents with check-in and check-out procedures

. Ensure all residents are attended to at the Front Desk

. Issue apartment access key cards

. Attend to and anticipate all residents queries and needs

. Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements

. Manage residents accounts, information and apartment availability in the system

. Perform simple bookkeeping

. Make and confirm reservations

. Assist with the onboarding process for new employees

. Respond to all queries through walk-ins, emails and calls and assist with requests

. Handle and record resident feedback and complaints, referring them to supervisors and managers

. Receive and convey messages to residents promptly

. Handle the safekeeping of cash and residents valuables and belongings

. Perform related tasks as assigned

Job Requirements

You have:

. 2 years of relevant work experience preferably in the hospitality industry

. Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply

. Service-oriented

. Passion in learning a variety of tasks, including handling paperwork

. Willingness to perform shifts

Benefits

• 5-day work week in consideration of our culture of work-life balance
• Flexible benefits with comprehensive medical coverage for self and family
• Learning and development opportunities
• Subsidised rates at Ascott Serviced Residences
• Advocate staff volunteerism
• Wellness programmes