Develop in-depth knowledge and proficiency in the MyMillennium programme, the global loyalty initiatives of Millennium Hotels and Resorts.
Ensure full compliance with all Standard Operating Procedures (SOPs) and Local Operating Procedures (LOPs).
Deliver outstanding customer service to My Millennium members, maintaining professionalism and a customer-first approach.
Manage and resolve member inquiries and complaints, taking ownership of feedback received via email and calls on a daily basis.
Review, respond to, and follow up on member comments and feedback promptly, ensuring resolution within the established Service Level Agreement (SLA) of 72 hours.
Coordinate with hotels and regional ambassadors to address daily operational and administrative matters effectively.
Operations:
Handle operational tasks, including processing invoices, accurately awarding member stays, and performing other ad hoc duties as assigned to ensure smooth program operations.
Assist in the execution and administration of member campaigns and promotions, ensuring timely communication and proper tracking to meet campaign objectives.
Requirement:
Diploma / Degree in Business, Management, Marketing, or equivalent with at least 2 years of related work experience
A positive work attitude, has a cheerful disposition, organised and be able to communicate effectively. Attention to details, critical-thinking and problem-solving skills
Knowledge in MS Office and CRM related software is essential.
Prior hospitality / loyalty programmes/ customer service experience will be advantageous.
