Job Description
Job Description
Guest Services & Operations
- Manage daily front desk operations, including guest registration, room allocation, and check-in/check-out procedures.
- Handle guest inquiries, feedback, and complaints professionally and promptly.
- Perform cashiering duties including billing, posting, refunds, and payment reconciliation.
- Operate mobile, kiosk, and digital guest communication systems independently.
- Provide concierge assistance such as transport, luggage handling, and local information.
- Ensure the lobby and front desk areas are always presentable and guest-ready.
Team Support & Development
- Work collaboratively with Senior Executives and other team members to ensure efficient shift operations.
- Participate actively in daily briefings, sharing feedback and observations.
- Support training of new hires by demonstrating service standards and proper front office procedures.
Administrative & Financial Duties
- Tabulate and submit end-of-shift reports accurately.
- Handle guest folios, posting accuracy, and cash balancing.
- Maintain records and ensure confidentiality of guest data.
- Assist in inventory control of front office supplies.
Collaboration & Communication
- Coordinate closely with Housekeeping, Engineering, and Security to ensure timely resolution of guest requests.
- Communicate effectively with team members to ensure smooth handovers between shifts.
- Escalate unresolved issues to Senior Executives or the Assistant Manager as appropriate.
Safety & Crisis Management
- Be familiar with emergency procedures and assist in carrying them out when necessary.
- Report any safety, maintenance, or security concerns immediately.
- Support guest and staff safety through awareness and adherence to hotel protocols.
Qualifications
Education and Experience
- Diploma in Hospitality, Tourism, or related field preferred.
- Prior customer service/front office experience will be relevant.
- Knowledge of front office systems such as StarRez preferred.
- Strong interpersonal and communication skills.
- Flexible to work shifts, weekends, and public holidays.
Skills And Abilities
- Excellent guest service and problem-solving skills.
- Basic computer proficiency and attention to detail.
- Team player with positive attitude and initiative.
- Ability to multitask and remain professional under pressure.
- Accuracy in cashiering and administrative duties.
Key Competencies
- Service-oriented mindset and commitment to guest satisfaction.
- Team cooperation and accountability.
- Adaptability in a dynamic pre-opening environment.
- Consistency and reliability in daily operations.
More Information
Location: Kent Ridge Campus
Organization: University Campus Infrastructure
Department : Campus Life
Employee Referral Eligible: Yes
Job requisition ID : 30890
