This role supports end‑to‑end class operations by assisting with pre‑course preparation, post‑course administration, and stakeholder coordination to ensure a smooth learning experience for trainees and clients.
Ensure timely preparation of classes (for Pre-Course Team)
- Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.
- Coordinate with on-site Operations team to ensure classes are ready to start
- Send confirmation/cancellation letters to trainees before commencement of classes
- Coordinate learner registration for corporate clients.
- Support coordination of trainee transfer of classes.
- Liaise with external assessment centres for booking of assessments.
- Record daily tasks completed for reporting.
Ensure timely closure of classes (for Post-Course Team)
- Perform digital batching at end of each class.
- Support coordination of trainee transfer of classes.
- Submit attendances, assessment results, evaluation, and certificates into system.
- Submit details of classes as requested by funding agency during audits.
- Respond to corporate client requests for attendance or certificates.
- Support the processing of refunds.
- Record daily tasks completed for reporting.
Manage Stakeholders
- Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.
- Maintain good customer service relationships at all times.
- Liaise with Corporate Sales Team on dates and attendance updates
Requirements:
- Diploma holder or equivalent qualifications
- Good complaint resolution skills will be an advantage.
- Good knowledge of supported courses will be an advantage.
- Good knowledge of training administration systems will be an advantage
