EXECUTIVE, CUSTOMER SERVICE (11-MONTH CONTRACT) - CET ACADEMY

Fresher

Posted 6 hours ago
Be among the first 10 applicants

Job Description

[What the role is]

This is an 11-month contract position as an Executive in the CET Academy.

[What you will be working on]

Your responsibilities will include, but are not limited to, the following:

Handle incoming enquiries from prospective learners via phone and email, providing accurate information and friendly support, and following up on outstanding issues, and ensure timely resolution of queries adhere to the service level agreement
Assist in lead conversion efforts by engaging with potential learners and guiding them through the enquiries including the application process
Support the implementation of customer service procedures, ensuring consistency and adherence to service standards
Monitor customer feedback and escalate recurring issues or service gaps to supervisors for resolution
Collaborate with team members and other departments to ensure smooth communication and effective problem-solving
Maintain records of customer interactions, includes monthly reporting for calls and emails received
Participate in training and development activities to build product knowledge, service skills, and familiarity with contact centre systems
Contribute to a positive customer experience, helping to build trust and satisfaction with the organisation's services
Keep abreast with latest policies and procedures so as to provide accurate information to customers
Work as a team to ensure that call centre service KPIs are met

[What we are looking for]

Possess effective telecommunication & strong customer service skills
Have a passion to deliver customer-centric service
Ability to provide support, answer questions, and resolve issues efficiently for calls or email enquiries
Be meticulous and independent
Experience in customer service or call centre will have an added advantage
Proficient in English and another language

More Info

Job Type:

Industry:

Function:

Employment Type:

About Company

Ngee Ann Polytechnic

Job ID: 152481313

Jobs by Skill - IT

Jobs by Skill - Non IT

International Jobs

Jobs in Top Cities

Popular Jobs

Last Updated: 19-08-2026 00:18:25 AM

Homejobs in SingaporeEXECUTIVE, CUSTOMER SERVICE (11-MONTH CONTRACT) - CET ACADEMY

Similar Jobs

Sales Account Executive

FedEx

1-3 yrs

Singapore

Skills:

Salesforce, Supply Chain, Transportation solutions, Logistics, Express and freight forwarding knowledge, Customer service, Sales strategies

Executive Sales Representative

Placement Professionals

Singapore

Skills:

portfolio of key client accounts, Financial Services, Wealth Management, Life Insurance, Customer Service, wealth accumulation, Financial Planning, Sales Administration, Investment Advisory, Business Development, Interpersonal Skills

6 Months Logistics Operations Executive / Air Freight NJN

recruit express pte ltd

1-4 yrs

SGD 2,800 - 3,000 per month

Singapore

Skills:

unloading , Microsoft Excel, Air Freight, Customer Service, Handling bookings, Inventory Management, Cargo Handling, Supply Chain Management, Data Entry, Packaging

F&B Executive

the supreme hr advisory pte. ltd.

1-4 yrs

SGD 3,000 - 4,200 per month

River Valley, Singapore

Skills:

Microsoft Office, Microsoft Excel, Administration, Customer Service, Accounting, Banking, Cashiering, Microsoft Word, Team Player, Microsoft Powerpoint, Able To Work Independently, Interpersonal Skills, Food And Beverage Services

Management Executive

phanic pte. ltd.

SGD 3,000 - 4,500 per month

Singapore

Skills:

Microsoft Office, Microsoft Excel, Negotiation, Customer Service, Quality Management, Strategic Planning, Administrative Support, Account Management, Writing, Able To Work Independently, Business Development, Interpersonal Skills, Facilities Management