What The Role Is
This is a customer facing position with the Temasek SkillsFuture Academy.
What You Will Be Working On
The Customer Engagement Executive will be expected to perform the following responsibilities when appointed:
- Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days.
- Assist customers/students with product and service-related queries, issues, and requests via multiple channels (emails, calls, walk-ins)
- Conduct lead follow-up on programme/course enquiries, including tracking responses and closing the loop with customers.
- Resolve concerns and complaints effectively, aiming for first-contact resolution.
- Support operations at the TSA One-Stop Centre to ensure a customer-ready environment.
- Provide administrative and logistics support for events (e.g., Graduation Ceremony, new Course Orientation, Partners Appreciation Event, SkillsFuture Festival), and ad-hoc duties as required.
What We Are Looking For
- Qualification in any discipline with at least 2 years of experience in customer facing / engagement positions.
- Service quality mind-set with good communication skills.
- Meticulous and systematic.
- A team player with high initiative, resourceful and savvy with digital technology.
- Good time management, ability to multi-task and prioritise work.
- Proficient in Microsoft Office Suite applications, including Excel, PowerPoint, and Word.
