Manage corporate hotline and email address (answer calls and respond to emails).
Provide daily account servicing report.
Maintain account database list.
Provide ad hoc reporting and support to the team.
Work with cross-functional teams to coordinate pre- and post-account servicing and support resources to drive successful closure and implementation for clients.
Handle sensitive information in a confidential manner.
The Person
At least 2 years experience in B2B sales, merchant acquisition, business development, call centre environment or customer service role.
Result-oriented team player.
Excellent communication / presentation skills and able to build professional relationships.
Able to multi-task and prioritise work.
Familiar with MS Office.
Able to speak Mandarin to communicate with Mandarin-speaking employers / corporate customers.
