Manage corporate hotline and email address (answer calls and respond to emails).
Provide daily account servicing report.
Work with cross-functional teams to coordinate pre- and post-account servicing and support resources to drive successful closure and implementation for clients.
Handle sensitive information in a confidential manner.
The Person
At least 2 years experience in a call centre environment or customer service role.
Able to multi-task and prioritise work.
Familiar with MS Office.
Able to speak Mandarin to communicate with Mandarin-speaking PCP employers.
