Executive - Client Relations Unit

[Contract Position]

Job Description:

We are seeking a Client Relations Executive to serve as a key liaison between SINDA and the community. In this role, you will deliver high-quality, client-centric service that supports SINDA's mission and values.

Responsibilities:

Client Service & Service Excellence

• Manage day-to-day client service operations across multiple channels, including calls, emails, online platforms and walk-ins

• Provide empathetic, professional support across all client interactions

• Deliver clear and accurate information on SINDA's programmes and services

• Ensure clients are guided and supported throughout their interactions with SINDA

• Respond promptly to enquiries, feedback, and service-related matters (e.g., within 1-2 working days), ensuring effective follow-up and resolution

• Anticipate clients needs and concerns, and take prompt, proactive steps to provide appropriate support and guidance.

• Contribute to the continuous improvement of service delivery by identifying gaps, proposing enhancements, and implementing best practices

• Work independently while adhering to established SOPs, guidelines and service standards

SINDA Fund Administration

• Support and process SINDA Fund contributions

• Engage stakeholders, including beneficiaries and the community, on matters related to the SINDA Fund

• Ensure applications are reviewed, verified and processed within stipulated timelines

Data Management

• Ensure all client interactions are accurately recorded in accordance with established guidelines

• Maintain reliable, complete and up-to-date data for reporting and analysis

• Present information and analysis in a clear, structured and accessible manner

• Develop dashboards and reports using tools such as Excel, PowerPoint, or Power BI for reporting purposes

Requirements:

• A Diploma or Degree in any discipline, with relevant experience in customer-facing or service-oriented roles are preferred. Experience in a public/ social service sector will be an added advantage

• Strong interpersonal and communication skills, with the ability to engage and manage stakeholders across different levels effectively

• Proven ability to manage multiple tasks while maintaining quality, accuracy, and timeliness

• Proficient in Microsoft Office applications

• Able to participate in SINDA-wide events, when required

• Approved overtime hours will be compensated with time off or off-in lieu in accordance with internal policy

Our Welfare:

We aim to take care of your well-being.

We provide:

• Career development opportunities

• Flexible working hours

• AWS/ Bonuses

• Health insurance

• Wellness programmes

Interested candidates can send their resumes with current and expected salary information.

Only shortlisted candidates will be notified. We thank all applicants for their interest.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by SINDA to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about SINDA's Data Policy, please visit https://www.sinda.org.sg/data-policy/