This is a 12-month contract role, working location at Lorong Chuan.
Purpose of Role: To support ongoing manual claims processes and upcoming automation initiatives.
Job Scope:
Processing and validation of claim submissions
Coordination of claim-related documents and follow-ups
Support for data preparation and testing activities under the automation project
Administrative and operational support to the Claims team
General Responsibilities
- Ensure claimable expenses are billed accurately and within contractual or agreed timelines, with clear documentation and audit trails.
- Perform regular reconciliation of client accounts, identifying variances, unbilled items, or ageing risks early.
- Monitor claims ageing, non-payment trends, and irregularities, and proactively follow up with clients, Business Units, and internal teams to resolve issues.
- Investigate and resolve claims-related queries, including root cause analysis and corrective action tracking.
- Review L and J balances at month-end, ensuring accuracy, completeness, and timely clearance where applicable.
- Support the achievement of monthly AR and claims KPIs, contributing analysis and commentary where required.
- Provide structured support to team members in addressing client and BU queries, ensuring consistent messaging and control adherence.
- Represent the Claims function in monthly AR KPI meetings and quarterly roll calls, presenting clear status updates and risks.
- Engage and manage key stakeholders (clients, BUs, internal Finance teams) with professionalism, clarity, and firmness where needed.
- Drive process improvements and automation initiatives, including the use of AI tools, RPA, and ERP enhancements, in collaboration with Manager and relevant teams.
- Participate in or lead assigned projects, ensuring alignment with Finance governance and departmental priorities.
- Perform other duties as assigned by the Credit Control Manager.
