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Executive, Business Office

Singapore National Eye Centre Pte Ltd


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0-2 Years
2,700 - 5,000 monthly SGD
10 days ago
40 Viewed
0 Applied

Job Description

The candidate will be a key team member supporting Business Office Operations including but not limited to statistics reporting, billing, patient and corporate bill adjustments, claims processing, collection, payments and arrears.

Job Responsibilities

  • Handle day-to-day operations of the Business Office
  • Support the team within a time-sensitive environment to ensure timeliness and accuracy in Billing and Collections
  • Monitor outstanding bills, work with various parties to recover the outstanding amounts as well as handle billing and payment enquiries on the use of Medishield Life/Medisave/Private Medical Insurance (PMI) claims.
  • Handle bill adjustments
  • Submit patients claims to CPF for settlement of bills and daily monitor for claims returned by PMI, CPF Board, Civil Service's Medical Claims Proration System (MCPS) and Govt Agencies etc
  • Follow up on claims issues/errors until the claims are approved
  • Work with frontline operation teams to resolve bill finalisation issues
  • Generate monthly rejection report, verify error messages and follow up on rejected claims for re-submission till closure
  • Prepare and send out consolidated invoices for Corporate Clients in accordance with pre-agreed billing arrangements
  • Follow-up on company/insurance's Letter of Guarantees
  • Prepare month-end reports on aging unbilled receivables and vigilantly track payment turnaround and initiate discussions to improve payment
  • Provide routine reporting on arrears follow up actions and status before month end closing
  • Perform User Acceptance Testing and ensure system changes/enhancements are implemented properly and working well
  • Any other duties which may assigned from time to time

Job Requirements

  • Bachelor's Degree in any relevant discipline
  • Candidates familiar with healthcare billings in OAS/Maxcare/MCPS and claims submissions will have an advantage.
  • Independent worker, possess initiative to complete tasks and projects assigned and has growth mindset
  • Good team player with the ability to build rapport
  • Meticulous and observant with an eye for detail
  • Able to multi-task and work under tight reporting timelines
  • Able to handle complex and challenging situations
  • Strong knowledge in Microsoft Office and experience in data analysis

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