Executive, Brand & Customer Relations

About Us

TAK Products & Services is a leading brand in decorative laminates and interior surfacing solutions. At Lamitak Studio, our flagship showroom, we curate a premium experience for architects, interior designers, developers, corporate clients, and homeowners.

Job Summary

We are seeking a polished, service-oriented individual to represent our brand and deliver customer experiences aligned with luxury retail standards. This role is ideal for candidates who enjoy a vibrant showroom environment and are comfortable working weekends.

Job Descriptions

As the first point of contact at Lamitak Studio, you will:

• Welcome and engage walk-in customers, designers, architects, and corporate clients

• Deliver exceptional customer service aligned with luxury brand standards

• Manage showroom appointments and visitor registrations

• Conduct basic product introductions and showroom walkthroughs

• Maintain showroom presentation, ambience, and display readiness

• Handle enquiries via phone, email, and messaging platforms

• Coordinate closely with Sales team on customer follow-ups

• Track visitor data and prepare engagement reports

• Support branding events, product launches, and customer engagement initiatives

Job Requirements

• 2-3 years of experience in customer service, luxury retail, hospitality, or showroom environment

• Ex-cabin crew or candidates with luxury retail/showroom experience are strongly encouraged to apply

• Mature candidates with strong grooming standards and excellent customer relations skills are welcome

• Able to communicate effectively to both English and Mandarin speaking customers

• Well-groomed, confident, and professional in presentation

• Strong interpersonal and communication skills

• Service-driven with strong attention to detail

• Basic Knowledge in Microsoft Office (Excel, Word, PowerPoint)

• Comfortable working weekends and public holidays as part of scheduled shift rotation

• This role may require standing for extended periods at the showroom

• Experience in interior design, building materials, or related industries will be an advantage

Work Schedule

• 5 day work week (Shift based on 44 hours per week)

• Required to work on both Saturday and Sunday, with generally one Saturday and one Sunday off per month.

• Additional allowance provided for grooming and clothing

By submitting your application for this role, you consent to the collection, use, and disclosure of your personal data by TAK Products & Services Pte. Ltd. for the purposes of processing your job application. We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law. We are committed to protecting your privacy and ensuring the confidentiality of your personal data. For more information on how we handle your personal data, please refer to our Privacy Policy (https://tak.com.sg/about-tak/privacy-notice/). If you wish to withdraw your consent or have any concerns about the use of your personal data, please feel free to reach out to us by writing to [Confidential Information].