Executive - After Sales Service Support

Role: Executive - After Sales Service Support
Duration: Permanent

. Responsible for sales activities related to compressors and turbines installed in chemical plants

. Responsible for taking up enquiries from clients, processing enquiries and po and following up payments.

. Responsible for liaising with clients, vendors, procurement team and other engineering function group to ensure provision of seamless after-sales services to clients while meeting quality standard and clients requirement.

. Responsible for preparation of quotes, process PO and coordinate for delivery etc.

. Maintain accurate data records, keep data in proper manner internal server

. Prompt and satisfactory action for cost summary, proposal creation, as well as data input with using internal system

After-Sales Services

. Daily communication with clients by phone, email or web-meeting for projects or on-going work and other related matters

. Taking care of techno commercial discussion with client, needed for the supply of spares, upgrades, modification etc.

. Involve in technical-commercial discussions with vendors and engineering team.

. Working with procurement team for arranging PO / logistics etc for shipment

. Arranging logistics and accompany supervisors to site during site activities

. Prepare and create commercial proposal for after-sales services including communicating with vendors, and the other department such as Procurement, Engineering dept.

. Understand the internal procedure and calculate adequate cost & profit, as well as approval on internal compliance program.

. Negotiate with client for offer price, delivery time of item/service, and finalize the commercial offer.

. Review and negotiate the Contract terms and conditions with client.

. Follow-up with clients on submitted proposals, on-going order delivery, and invoice payment.

. Arrange web-meeting with clients/internal members, other sales persons, etc.

2. Data Management

. Record keeping of all the technical communication, history of equipment, Changes & upgrades

. Enter data and maintain project records and files

(Mainly in electronic copy, including hard copy)

3. Administrative arrangement

. Communicate with internal members, and/or other group company members, vendors to arrange any administrative matter including but not limited to ticket-booking, accommodation arrangement, etc.