Executive, Admissions Counsellor

The National Kidney Foundation (NKF) is dedicated to promoting kidney health and providing quality, highly subsidised dialysis treatment and holistic care to patients. We strive to be an advocate and integrator for the community, by the community.

While supporting kidney failure patients with quality dialysis and integrated care, NKF's greater mission lies in preventing or delaying kidney failure through health education, deeper community integration, and strategic partnerships.

As we work toward our Future Forward 2030 vision, we remain committed to:

. Tackling the growing prevalence of kidney failure

. Enhancing patient support and care

. Leveraging technology to improve the efficacy and quality of treatment

We are looking for a compassionate and motivated Admissions Counsellor to join our Community Care team. You will be the first point of contact for new dialysis patients, guiding them through the application and admissions process, and ensuring they receive the right support from the very beginning. As part of the Know Right Start Right project, you will play a vital role in helping patients and families navigate subsidy schemes, welfare assistance, and orientation, while making a meaningful difference in their care journey. Your responsibilities are as follows:

Admissions & Patient Onboarding

• Serve as the first contact point for Haemodialysis (HD) programme applicants.

• Process new applications and conduct household Means Tests to determine subsidy eligibility.

• Carry out admissions intake assessments to profile risks and needs, and make referrals for assistance.

• Set up patient fee structures, welfare applications, and admissions intake details in the system.

• Conduct new patient dialysis centre orientations and home visits to support a smooth start.

Stakeholder & Case Management

• Act as the liaison for all restructured hospitals on HD applications.

• Handle admissions and Social Work case handovers.

• Respond to letters and emails from Members of Parliament (MPs) and other stakeholders.

• Manage new patients with more complex or challenging needs, including referrals under the Know Right Start Right project.

Administrative & Departmental Support

• Maintain accurate patient records and documentation.

• Contribute to departmental KPIs by supporting reporting and compliance requirements.

• Perform general administrative duties to support smooth operations.

Qualifications

A recognised degree in any discipline.

Experience

1-3 years of experience in the social service or healthcare sector, preferably in admissions, case management, or patient services.

Candidates without experience are welcome to apply.

Key Competencies

• Strong knowledge of admissions processes, patient services, or case management (experience in healthcare/social service preferred).

• Ability to conduct financial assessments (Means Test) and explain subsidy schemes clearly.

• Proficient in Microsoft Office and patient record systems comfortable with data entry and reporting.

• Strong coordination and organisational skills to manage multiple cases and stakeholders.

• Effective verbal and written communication skills, with confidence in engaging patients, families, and external partners.

Personal Attributes

• Compassionate, patient-oriented, and able to handle sensitive situations with empathy.

• Dynamic, self-motivated, and resourceful in solving problems.

• Meticulous and detail-oriented, with a strong sense of responsibility.

• Adaptable and able to thrive in a fast-paced, service-oriented environment.

• A collaborative team player with good interpersonal skills.