The Executive – Retail & Office Administration is responsible for supporting the retail and office operations by managing administrative tasks, coordinating operational processes, and maintaining efficient workflow and customer service standards. This role works closely with the Retail Operations team to ensure smooth day-to-day operations across stores and office functions.
Responsibilities
Retail Operations:
- Handle customer enquiries, feedback, and complaints via phone, email, and other communication channels where required.
- Work closely with the Retail Team to manage customers enquiries and operational requests.
- Attend to customer feedback and service recovery by understanding issues and coordinating resolutions with the retail operations team.
- Ensure compliance with company policies, operational procedures, and service standards.
- Process office and frontline operational requests, claims, and payment matters.
- Preparation of monthly Headcount & target repost for StoreForce.
Office Administration:
- Manage general office administrative duties and ensure smooth office operations.
- Coordinate office supplies, stationery, and vendor arrangements.
- Maintain proper records, filing systems, and confidential documents.
- Coordinate meetings, appointments, events, and internal communications, including scheduling, meeting minutes, and follow-up actions.
- Arrange business travel and logistics support when required.
- Create and maintain computer-based and paper-based filing systems for records, reports, and documents.
- Raise purchase requests and manage purchase orders, invoices, billings, deliveries, vendors, and contractors.
- Provide administrative support to office and retail operations teams, including internal communication, scheduling, and document control.
Qualifications
- Minimum 2 years of relevant experience in administrative or retail operations support, preferably within a retail environment.
- Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
- Good verbal and written communication skills with the ability to interact professionally with internal and external stakeholders. Strong organizational skills with attention to detail and the ability to multitask effectively in a fast-paced environment.
- Customer service-oriented with good interpersonal and relationship management skills.
- Able to work independently as well as collaboratively within a team.
- Responsible, positive attitude with willingness to learn and adapt.
- Ability to maintain professionalism, confidentiality, and effective coordination in handling administrative matters.
- Part Time/ Full Time
