Exchange Server Support Engineer (on Prem)
Job Description - Messaging Teams
Your will part a team of highly motivated individuals in thedevelopment and maintenance of systems for our client.
You should have proven track records in building software and systems to manage infrastructure and applications through automation.
In addition, you should have superior Enterprise Windows Exchange and Active Directory Technical Operation skills in large multi sites data centers operations.
If you thrive on being part of fast-moving delivery team, then this is the position for you. Your hands-on knowledge, vast exposure and wealth of experience within vendor and user environments, coupled with a driven and self-motivated personality, will ensure your success.
Responsibilities
- Building software and systems to manage infrastructure and applications through automation
- Manage the Enterprise Microsoft Exchange and Active Directory environment to ensure integrity, performance, and accessibility of data
- Ensure Enterprise Mail system & software hosting Identity & Access services fulfil requirements stated under the following processes:
- Account and Access Management via GPO Policies
- Backup Management
- Change Management
- Configuration Management
- Incident Management
- Log Management
- Problem Management
- Vulnerability and Patch Management
- Inventory & Disposal Management
- Assess & implement Service Requests
- Assess & implement Change Requests
- Provide subject matter knowledge and problem-solving abilities
- Plan and execute upgrades, migrations, and platform maintenance activity
- Documenting configurations, changes, issues and technical diagrams for supported systems
- Day-to-day planning and activities including capacity planning and reviewing performance/statistic logs
- Analyse, test, patch and implement changes of a broad scope, high complexity and long duration
- Investigate and resolve complex and unusual problems
- Measurement and optimization of system performance Capacity planning and management for Enterprise Email Systems
- Explore and evaluate new technologies and solutions to push our capabilities forward and solve tomorrow's problems not just today's
- Improve system monitoring and alerting to improve incident time to resolution while decreasing false positives
- Improve system logging and benchmarking to fine tune application infrastructure and gain better insight into system issues and performance
- Work with engineering and application development teams to improve system performance through environment upgrades and improvements
Requirements
- At least 3 years of experience working in similar role in multiple sites data centres with at least 5,000 mailboxes
- Strong Scripting experience in Shell, Bash, Python
- Communication: Ability to communicate technical ideas to technical and non-technical stakeholders is critical. Additionally, the ability to document support procedures will ensure that environments are properly maintained and supported
- Customer Support: Provide highest level of customer support and functionality in providing solutions to all technical issues associated with day-to-day responsibilities
- Leadership: Collaborative leadership is important to gather technical and business requirements and build plans that incorporate feedback
- Analytical: You will be required to project the impact of design decisions and weigh compromises in operational criteria to meet business objectives
- Problem Solving: to Identify, diagnose, and resolve problems for both software and hardware, assisting with the resolution of trouble tickets for all IT Systems supporting the facility
- Professional, adaptable and innovative with a focus on delivery
- Self-motivated team player who demonstrates initiative and flexibility
- Experience with Design Thinking and Agile methodologies such as Scrum, Kanban
Qualifications and Certifications
- Diploma / Degree in Computer Sciences, Engineering and any Sciences disciplines
- Microsoft Certified Solutions Associate (MCSA)certified or Microsoft Certified or Microsoft Certified Solutions Expert (MCSE) certification
EA Registration No.: R1108594
Achieve Career Consultant Pte Ltd | EA Licence No.05C3451
