EVENTS EXECUTIVE

The Event Executive solicits and books all types of events or corporate business from various sources of leads. He/She responds promptly to all telephone and walk-in enquiries about events and catering space, and needs to possess good knowledge in all banquet space, facilities and capabilities of competitive market to secure the events for the property.

The Event Executive assists clients in programme planning, packaging and menu selections according to client's requirements and needs. He/She also has to conduct tours of the property with event planners and potential clients prepare the banquet event order according to established procedures and standards coordinate the services for these events (accommodation, transportation, facilities, catering, security, special needs, displays and signages) and finalise all bookings maximising all revenue potential by up selling in all revenue producing areas.

The Event Executive is responsible for the quality of service and adherence to policies and procedures for the department, and provides after-sales service and in particular to guest/customers complaints.

Acquire industry knowledge
Apply basic negotiation skills and techniques
Apply principles of revenue management
Conduct market profiling
Documenting project processes and outcomes
Engage in service innovation initiatives
Establish relationships for customer confidence
Facilitate effective communication and engagement at the workplace
Facilitate effective work teams
Implement process improvement change
Implement sustainable operations using green initiatives
Maintain personal image and emotional competence to manage self and team at the workplace
Monitor guest/customer experience
Monitor relationship with guests/customers
Monitor workplace safety and security
Resolve guest/customer concerns and feedback
Secure prospect commitment
Sell products and services
Write reports