Event Services Director leads event teams to plan, execute, and manage successful events, overseeing client relationships, budgets, vendors, logistics (set-up/tear-down), marketing collaborations, and financial performance to ensure top-quality service, boost revenue, and maintain client satisfaction, focusing on strategy, operations, and team motivation
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Key Responsibilities
- Client & Relationship Management: Develop strong client relationships, manage enquiries, and ensure excellent service delivery for retention.
- Strategic Planning: Develop event strategies, create marketing events, conduct market research, and contribute to profitability.
- Team Leadership: Recruit, train, motivate, and direct event teams to meet sales targets and service standards.
- Financial Management: Manage budgets, control event costs, review departmental financials, and implement revenue management strategies.
- Operations Oversight: Review logistics, operational plans, set-up/tear-down, vendor selection, and ensure smooth execution.
- Quality Assurance: Uphold high service standards, oversee vendor deliverables, and ensure project quality.
Essential Skills & Qualities
- Strong leadership, communication, and organizational skills.
- Ability to manage complex projects in fast-paced environments.
- Financial acumen and budget management experience.
- Client-focused with a commitment to customer service.
Typical Duties
- Collaborate with marketing on promotional events.
- Negotiate venue bookings and supplier contracts.
- Prepare event proposals, agreements, and documentation.
- Analyze financial data and implement productivity frameworks.
