Operational Delivery
- Ensure projects are consistently on brief, on time and on budget.
- Ensure compliance and championship of internal processes with both internal and external stakeholders.
- Responsibility for the creation and ongoing management of project timelines and plans to ensure programmes are on track.
- Management of key suppliers, ensuring delivery of their project area is delivered within budget and to a high quality in line with client expectations.
- Management of event budgets, tracking expenses, and ensuring that events are executed within budget. This may include negotiating contracts, managing payments, and tracking financial records.
- Assist in the Service Quality feedback to assess the success of the event, analyze and identify areas for improvement in future events.
Creative
- Support and manage the creative development, production and launch of experiences, across multiple touch points, to ensure the creative and innovative ideas fulfil the client brief.
- Demonstrate a strong understanding of the creative process, recognising the importance of the strategic objectives and ensuring they drive the overall output.
- Drive cross-collaboration to ensure an aligned approach for meeting client objectives.
Client Relationships
- Daily point of contact for clients on projects.
- Provides counsel to clients on deliverables, managing client expectations to ensure we successfully meet the clients objectives and deliver great results.
- Ensure clear communication with the client around all project deliverables including roles and responsibilities, agreed scope and budget, timelines and programme status.
- Work in partnership with clients in an advisory capacity, consulting on industry best practice and recommending creative, effective and appropriate solutions.
Finance
- Accountable for profitability of all project deliverables.
- Responsible for obtaining, reviewing and responding to vendor quotes, ensuring we are working with best in class partners and vendors, with regular negotiations to drive value, profitability and efficiency.
Qualifications and Other Requirements
- Minimum 5 - 7 years agency experience in the brand experience or live event space.
- Excellent verbal and written communication skills.
- Creative thinker and problem solver.
- Ability to multitask, troubleshoot and have strong stakeholder management skills.
- Extensive experience in client relations and management.
- Excellent attention to detail.
Preferred Knowledge and Skills
- Exceptional financial management skills to ensure deliverables and required financial outcomes are met.
- A thorough knowledge of event production processes.
- Excellent supplier relations and knowledge.
