2-5 years
2800 - 3500 SGD monthly
20 days ago
Job Description

EUC Engineer L2

Brief Description:

End-User Support, strong in supporting all Windows, iOS, and macOS systems, applications, and networking related.

Responsibilities

  • Basic help desk resolution and service desk delivery.
  • Routine System administrative activities
  • Resolve incidents escalated by L1/Helpdesk as per the agreed SLAs and timelines. They usually have a Run-Book/KB which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case the incident has any linkage.
  • Troubleshooting for Alert logs files, transaction logs and backup logs.
  • Troubleshoot End to End User Devices
  • Run the backups, recovery errors, respond to the request regarding the restoration of the DB
  • Responsible on making backup tapes schedule and changes.
  • Monitor the metric alerts, performance-related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query.
  • tuning
  • Acknowledge the request for DB stop/start, user creation and grant specific data access to user.
  • System upgrades/migrations
  • Making sure Inventory is updated.
  • Escalates the problem to next level/Vendor.
  • Good working experience in iOS devices ( iPad, MacBook, & iMac )

Requirements

  • Higher Nitec and above in Information Technology or related field
  • Provide IT technical service desk and onsite support for end-user services
  • Support desktops, notebooks, printers and other hardware components.
  • Minimum 3 years of IT (EUC) relevant experience in Apple products, applications and networks.

Contract Type: 12 Months (Renewal)
Salary: SGD2,800 to SGD3,500
Location: East Coast, Punggol
Working Hours:
i. Mon - Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon - Fri 10:00 am to 7:00 pm (onsite)
Commencement: Immediate

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

  • Monday to Friday

Work Location: In person

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