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We are seeking a highly talented and skilled engineer to join our team as an End User Services Engineer. The team is responsible for the monitoring/supporting of our windows infrastructure, Citrix VDI platform, SaaS platforms, and desktop applications as well as resolving direct technical issues across a global platform of end-users including investment professionals, middle & back-office employees, and technologists. This role is hands-on and would allow the opportunity to work on both front-end support as well as back-end engineering while focused on continuously improving user experience. We expect innovative ideas and solutions regarding user experience to be the digital enabler for the business.
What You'll Do
The End User Services Engineer will be part of a global EUS team, while primary office coverage for the Singapore office. You will be tasked with not only providing technical support to users, but also helping with projects and rollouts such as desktop cloud migrations, mobile endpoint program & physical office expansions to provide a consistent user experience. You will be part of a global 24/7 dynamic workforce that will require extending support to all Schonfeld locations in a collaborative manner. An ideal candidate will showcase both project management, technical, & communication skills.
What You'll Bring
What you need:
• Experience handling Executive/C-Level Support
• Experience with supporting Windows 10/11 and MacOS
• Experience with Microsoft 365 and Windows Administration
• Experience with scripting (PowerShell)
• Experience with running AV event / conference room support
• Exposure to Citrix Cloud/XenDesktop/XenApp
• Exposure to Microsoft Azure Administration (endpoint/exchange/VDI)
• Exposure to ticket queue management (ServiceNow)
• Exposure to Intune and JAMF Device Management
• Collaborate effectively with the infrastructure engineering teams and the business
• Excellent verbal and written communication skills
• Strong ownership experience with a track record of delivering results
• Bachelor's degree
We'd Love If You Had
• Trading floor support experience
• VMware knowledge or experience
• Experience with Windows Server 2019
• Networking knowledge or experience
Our Culture
Talent is our strategy. We believe our success is because of our people, so putting our talent above all else is our top priority. We are teamwork-oriented, collaborative, and encourage ideas—at all levels—to be shared. As an organization committed to investing in our people, we provide learning & educational offerings and opportunities to make an impact.
We foster a sense of belonging among all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. Our employees value diversity across identity, thought, people and perspective which serves as the foundation of our culture. As a firm, we are committed to creating a hiring process that is fair, welcoming and supportive.
Diploma, Bachelors/ Degree
ITCAN PTE LTD, headquartered in Singapore, offers a full spectrum of integrated information technology (IT) software solutions and services. Empowered to deliver Enterprise Client-Server or Multi-tier and Web-based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Renowned in Asia-Pacific, ITCAN is fully committed to quality, customer-oriented and multi-technology expertise. Today, ITCAN operates in Singapore, Hong Kong, Australia ,India and Malaysia with over 1400 employees and clients spread across South East Asia, Europe, United Kingdom, United States, Canada, Philippines, China, Japan, and Middle East. ITCAN is committed to excellence in service for all their clients / employees.
Rapidly growing, highly competitive and fully responsive with professional management, technical and financial IT resources teams committed to excellence in service for all our clients in the ASEAN network of countries. After 10 challenging years, ITCAN has successfully position itself as a highly effective and sought after service provider in the corporate area in IT software solutions and services.
Business model and approach is based on simplistic values of Integrity, Client Orientated focus and most importantly the Human Capital at our clients. It is the excellent talent and diversity of the people we hire, that has brought upon our successes and awards. Corporate mission statement is to retain our prized asset- the employees, adapt to new age economies and continue to hire the best minds and talents available for the type of service we are able to provide. Companies that benefits from ITCAN’s experience spans across a wide variety of industries such as financial institutions, investment banking, private banking, asset management, insurance, telecoms, consulting, MNCs, Fortune 500 ,SMEs, healthcare, hi-tech, manufacturing and pharmaceutical giants in the Asia-Pacific region.
We are member of Singapore Chinese Chamber of Commerce & Industry (SCCCI), Singapore Indian Chamber Of Commerce & Industry (SICCI) and Singapore Infocomm Technology Federation (SITF).A multi-award winning IT Solutions and Services Company since its inception, the company has been listed in the Shell Livewire award 2007, Spirit of Enterprise award 2008, SICCI DBS Singapore Indian Entrepreneur award (SIEA) 2008 & 2009, Asia’s Responsible Entrepreneur Award 2010,Entrepreneur of the Year Award 2010-Investment in People Award, ASME-Rotary-Entrepreneur of the year AWARD 2010 , Asia Pacific Entrepreneurship Awards-Investment in people and Outstanding category- 2011 & 2012 , Singapore Enterprise 50 award for the year 2007, 2009 and 2011 and 2013. The Enterprise 50 award recognized ITCAN among the top 50 most enterprising, privately-held organizations in Singapore. Singapore top 100 Excellence Award 2012/2013, Midas Touch Asia Enterprise Award 2013-Platinum Award. Achieved Top award of Singapore Turnover growth Excellence –in Infocomm and Communication 2014 and 2014-Asia Excellence Award.
Website-http://itcan.biz/careers-jobopportunities.asp
ALL THE APPLICATIONS WILL BE TREATED CONFIDENTIALLY
If you have any friends or colleagues who might be suitable and interested, please feel free to ask them to send in their updated CV at the earliest.
Job ID: 149278411
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