Key Responsibilities:
- Provide day-to-day end-user support for hardware, software, and applications.
- Perform installation, configuration, and maintenance of desktops, laptops, and mobile devices mainly iOS.
- Support and administer identity and access management via Okta (user provisioning, access requests, troubleshooting SSO).
- Assist with MDM administration (device enrollment, compliance, security policies, and remote support).
- Support email, and collaboration tools.
- Troubleshoot connectivity and access issues (network, VPN, printers).
- Ensure IT security compliance on end-user devices (patching, antivirus, access control).
- Maintain documentation of incidents, solutions, and asset inventory.
- Escalate complex issues to senior engineers or vendors when necessary.
Qualifications & Requirements
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
- 2 - 3 years of experience in IT support, desktop support, or end-user computing (fresh graduates welcome).
- Interest or exposure to Okta and MDM platforms (Intune, Jamf, etc.).
- Basic knowledge of Windows OS, MacOS, and endpoint security tools.
- Familiarity with identity and access management tools (Okta preferred) or Active Directory structure.
- Exposure to Mobile Device Management (MDM) platforms (e.g., Intune, Jamf, or similar).
- Good troubleshooting, communication, and problem-solving skills.
- Eagerness to learn, with strong teamwork and customer service orientation.
