This Equipment Service Engineer will be responsible for installing, testing, and maintaining automation systems, troubleshooting and repairing electrical/electronic components, configuring software, and ensuring smooth communication with customers. They will handle support requests, coordinate with internal teams, and provide accurate service reports.
Job Responsibilities
- Automation system installation, testing, commissioning, and maintenance.
- Setup electronics controllers, PC, and install software.
- Perform onsite machine buy-off as per agreed customer requirements
- Analyze equipment failures and identify root causes to effectively repair equipment failures.
- Able to analyze electrical/electronic circuit, read machine logfiles to identify root cause for the problem
- Able to repair electrical components, setup robot software, PC software.
- Establish a seamless interface between customers and Getech.
- Demonstrate high integrity and work independently with minimal supervision.
- Spearhead customer issues and coordinate with internal departments and customer stakeholders to resolve them efficiently. Escalate to management if necessary.
- Respond to phone support and onsite support requests in accordance with SLA.
- Prepare and present accurate, detailed service reports in a timely manner.
Job Requirement:
- Diploma or Bachelor's degree in Electronics, Computer Engineering or equivalent
- 3 years or more of experience in automation systems setup or service support
- Proficiency in electrical components such as servo motors and robots
- Proficiency in installing software, configuration and setting up PCs and machines
- Ability to read equipment log files and process flows to debug machine breakdowns
- Strong problem-solving skills, both analytical and technical
- Effective listening, verbal and written communication skills
- Ability to work collaboratively in a team environment
- Willingness to learn new technologies on a regular basis
- Good time management skills, including the ability to perform multiple tasks and prioritise assigned tasks
- Willingness to travel for overseas assignments on short notice.
