Epic-MyChart Consultant

Job Description

. We are seeking a Senior Analyst with strong expertise in Epic systems, particularly MyChart, to support system design, implementation, and optimization.

. This role will work closely with clinical, operational, and technical stakeholders to ensure efficient, secure, and user-centric Epic solutions.

Key Responsibilities

. Lead the design, configuration, implementation, and optimization of Epic systems, with a focus on MyChart functionality.

. Configure Epic modules and applications in alignment with organizational and patient engagement requirements.

. Perform system testing, troubleshooting, and performance tuning to ensure stability and efficiency.

. Support Epic implementation and upgrade initiatives, including execution, validation, and post-go-live support.

. Manage system change requests and coordinate cross-functional teams to ensure seamless delivery of enhancements.

. Provide ongoing support to end-users by diagnosing and resolving system-related issues.

. Develop and maintain comprehensive documentation for system configurations, workflows, and updates.

. Monitor system performance and usage metrics to identify improvement opportunities.

. Generate and analyze reports to support operational decisions and system enhancements.

. Ensure compliance with healthcare regulations, data governance, and organizational policies.

. Implement and maintain security protocols to safeguard patient data and system integrity.

. Act as a liaison between business users, IT teams, and vendors to resolve issues and drive improvements.

. Propose and implement system enhancements to improve usability and patient experience.

. Stay up to date with Epic releases, MyChart capabilities, and industry best practices.

Qualifications & Requirements

. Active Epic certification (MyChart or relevant module) with minimum 2+ years of hands-on experience.

. Proven experience in Epic module implementation, optimization, or support.

. Strong understanding of healthcare workflows and patient engagement systems.

. Experience in system testing, troubleshooting, and release management.

. Familiarity with SQL, data analysis, and reporting tools is an added advantage.

. Strong analytical, problem-solving, and documentation skills.

. Excellent communication and stakeholder management skills, with the ability to work across business, clinical, and technical teams.

Preferred Skills

. Experience supporting MyChart enhancements and patient-facing digital platforms.

. Exposure to Epic upgrades, integration, and interoperability workflows.

. Knowledge of healthcare compliance standards and data privacy regulations.