Entry-Level Desktop Support Engineer

Job Description

Alphaeus is looking for Deskside Support Engineers to support an upcoming large-scale IT deployment in Singapore.

This is an excellent opportunity for fresh graduates and entry-level IT professionals who are looking to build hands-on experience in end-user computing and IT support.

Successful candidates will provide onsite technical support to users and assist with day-to-day desktop, laptop, hardware and software-related issues.

Key Responsibilities

• Provide onsite deskside and end-user IT support.
• Troubleshoot desktop, laptop, hardware and software issues.
• Install, configure and support Windows operating systems and standard applications.
• Perform setup, deployment, replacement and configuration of desktops, laptops and IT peripherals.
• Troubleshoot printers and other peripheral devices.
• Provide basic network connectivity troubleshooting.
• Assist users with common IT-related issues and service requests.
• Perform basic hardware diagnosis and coordinate replacement where required.
• Maintain proper records of IT assets, incidents and service requests.
• Escalate more complex technical issues to the appropriate support teams.
• Follow established IT support procedures, security requirements and service standards.
• Perform other IT support duties as assigned.

Requirements

• NITEC / Higher NITEC / Diploma or equivalent qualification in Information Technology, Computer Engineering, Information Systems or a related discipline.
• Fresh graduates are welcome to apply.
• Candidates with up to 1 year of IT support, desktop support or deskside support experience are welcome.
• Basic knowledge of Windows operating systems, desktops, laptops and common IT peripherals.
• Basic understanding of networking and troubleshooting would be advantageous.
• Good communication and interpersonal skills.
• Comfortable providing onsite support and interacting directly with end users.
• Willing to learn and able to work effectively as part of a support team.
• Able to commence work on or around 1 September 2026.

Work Location: Central Singapore
Work Arrangement: Onsite
Work Week: 5 days