Entertainment Supervisor

Entertainment Supervisor - Job Description

Position Summary

The Entertainment Supervisor is responsible for overseeing the daily entertainment operations of the venue, ensuring performances are conducted professionally, schedules are effectively managed, and guests receive a high-quality entertainment experience while maintaining compliance with company policies and regulatory requirements.

Key Responsibilities

• Supervise the day-to-day operations of the entertainment department.

• Coordinate and monitor the schedules of performers, hosts, DJs, MCs, and other entertainment personnel.

• Ensure performances commence and conclude according to the approved programme.

• Brief performers on venue policies, performance standards, and customer service expectations.

• Monitor the quality and professionalism of entertainment activities.

• Assist in planning and coordinating entertainment programmes, themed events, and promotional activities.

• Maintain attendance records, duty rosters, and performance schedules.

• Resolve operational issues involving performers and entertainment staff promptly.

• Liaise with management regarding entertainment planning, staffing requirements, and operational improvements.

• Ensure compliance with licensing conditions, workplace safety requirements, and company policies.

• Coordinate with operations, security, and customer service teams to ensure smooth event execution.

• Handle guest feedback relating to entertainment services and escalate significant matters when necessary.

• Prepare administrative reports relating to entertainment operations and staff performance.

• Assist in training, mentoring, and evaluating entertainment personnel.

• Perform any other duties assigned by management.

Requirements

• Diploma or Bachelor's Degree in Hospitality, Event Management, Business Administration, Arts Management, or a related field.

• Strong leadership, communication, and interpersonal skills.

• Ability to supervise multiple entertainment activities simultaneously.

• Good organizational and problem-solving abilities.

• Proficiency in Microsoft Office applications.

• Experience in hospitality, nightlife, public entertainment, or event operations is an advantage.

• Willingness to work evenings, weekends, public holidays, and flexible shifts as required.

Reporting To

Operations Manager / Event Manager / General Manager