ITS Science & Medical Group is a leading provider of medical and scientific workflow solutions in Southeast Asia. With offices in seven countries - Singapore, Malaysia, Thailand, Vietnam, Indonesia, the Philippines, and Cambodia - we are committed to helping our clients to source and implement innovative technologies that enhance efficiency, competitiveness, and long-term success.
Our Singapore office is now seeking a skilled Enterprise Solutions Specialist to join our growing team. This role is responsible for the effective implementation, integration, and support of the company's ERP and in-house software systems. This role bridges technical execution and business communication - ensuring systems run smoothly, enhancements are delivered efficiently, and vendor collaboration is well-managed to meet organizational objectives.
KEY RESPONSIBILITIES
- Develop, configure, and maintain ERP and in-house applications to support business operations
- Act as the primary liaison with external software vendors for troubleshooting, implementation, and system upgrades
- Collaborate with internal departments to gather requirements and translate them into technical specifications or system enhancements
- Lead or support integration projects between ERP and other business applications
- Monitor and ensure the performance, reliability, and data integrity of enterprise systems
- Provide user support and training to improve system adoption and usage efficiency
- Document system processes, configurations, and issue resolutions for reference and compliance
- Identify opportunities to optimize workflows and recommend improvements through technology solutions
- Support periodic audits, data validation, and system security compliance efforts
REQUIREMENTS
- Bachelor's degree in Information Technology, Computer Science, Business Systems, or related field
- Minimum 5 years of proven experience ERP support, software development, or system implementation, preferably with Sage ERP (X3, 300, or Intacct)
- Proficiency in SQL, scripting, or related programming languages for troubleshooting and reporting
- Excellent analytical and problem-solving skills with a structured, detail-oriented approach
- Excellent communication and coordination skills to work effectively with both internal users and external vendors
- Ability to manage multiple priorities and projects with minimal supervision
- Knowledge of Sage ERP development tools and customization frameworks
- Experience in reporting tools (e.g., Crystal Reports, Power BI)
- Familiarity with cloud-based enterprise solutions
- Project management and business process reengineering experience
- Knowledge of API or system integration concepts preferred
We sincerely appreciate all applications and the time invested in the application process. Please note that only shortlisted candidates will be notified of the next steps. Thank you for your interest in joining our team.
