Must-Have Skills
- Strong background in commercial operations within retail or consumer-driven industries.
- Exposure to multi-channel environments (POS,E-commerce, Order management systems).
- Ability to transalate business needs to IT system requirements and workflows
- Demonstrated ability in optimizing operational flows such as stock handling, order management, or logistics.
- Experience using human-centered problem-solving techniques for innovation.
Good to have
- Knowledge of regional market nuances in Asia-Pacific.
- Involvement in projects that promoted sustainability or responsible retail practices
Roles and responsibilities
- Partner with business stakeholders to define technology roadmaps for retail transformation initiatives.
- Act as a bridge between IT teams and retail operations, ensuring seamless integration of business requirements into system design.
- Design and deliver operating frameworks for distribution, fulfillment, and workforce planning.
- Champion next-generation store concepts by embedding digital tools, automation, and customer-centric models.
- Lead programs that integrate physical and digital channels seamlessly - covering areas such as customer pick-up, reverse logistics, and marketplace alignment.
- Support the adoption of enterprise platforms for planning, execution, and monitoring.
