It's never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as Enterprise Service Manager – Entity Management Solutions (EMS). Reporting to the Global Delivery Director, this full-time and permanent position is based in Singapore and offers regional coverage, allowing you to make a significant impact to our Corporate and its growth.
Key responsibilities:
- Being part of a team helping to manage ongoing contractual relationships to clients for EMS.
- Working collaboratively with colleagues and partners to deliver contracted services to clients to ensure that SLAs as defined in the relevant contracts are met or exceeded.
- Ensure all work performed is invoiced on time and in line with client contracts.
- Continuing to update technical expertise, qualifications and experience required to provide the Service.
- Promote the organisation's capabilities to clients, identify sales opportunities, working with colleagues to achieve contract extensions or new and additional business.
- Manage the delivery of services from external service provider to clients and proactively escalate where expectations are not met.
- Help team leaders with planning to ensure that operational capacity matches demand.
- Flag anticipated SLA issues in a timely manner to line manager so that a resolution can be agreed.
- Ensure SLAs are met and compliance requirements adhered to.
- Helping to grow awareness of EMS as a service line.
Key requirements:
- Degree-educated or equivalent professional experience; qualifications in company secretarial or legal disciplines are an advantage.
- Strong communication, client management, and customer service skills, with the ability to build trust and consistently exceed client expectations.
- Solid understanding of governance, company secretarial matters, and relevant regulatory requirements and industry standards.
- Experience in a global services and client-facing environment, with the ability to identify issues, engage subject-matter experts, and implement effective solutions.
- Demonstrated capability to review, enhance, and implement process improvements to strengthen service delivery and drive profitability.
- Strong alignment with Vistra's Values and commitment to upholding them in day-to-day work.
Company Benefits:
At our Singapore office, we believe in putting our employees well-being first! We offer a flexible hybrid working arrangement.
Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
