Enterprise Account Manager

Company Description

ESGpedia is Asia's leading in ESG data and technology company, headquartered in Singapore. We offer a comprehensive suite of digital solutions on our one-stop platform to empower corporates, SMEs, and the financial sector to achieve ESG excellence.

The ESGpedia platform powers key initiatives across the Asia Pacific region, including the ESCAP Sustainable Business Network (ESBN) Asia-Pacific Green Deal digital platform and the Asia-Pacific Single Accesspoint for ESG Data (SAFE) initiative. ESGpedia is GRI-licensed.

At ESGpedia, we believe people are our greatest asset. Unified by a common purpose of accelerating the world's transition towards a net zero economy, our team is built on mutual trust, respect, and support. We believe in hands-on learning and taking ownership of one's work - which means creating a spirited environment for all team members to take on exciting challenges, create meaningful impact for our planet, and grow both personally and professionally.

For more information about ESGpedia, please visit: www.esgpedia.io

Job Summary

We are looking for a strategic and empathetic Enterprise Account Manager to navigate the post-sales journey for our most significant enterprise relationships, ensuring their complex needs are met with both strategy and care. You will be onboard and deliver a great customer experience for our enterprise users. You will be responsible for building and nurturing long-term relationships with customers in Asia to drive engagement, adoption and satisfaction with our solutions.

You will act to empower and advise our Enterprise customers in their Sustainability journey to derive greater value and impact from our solutions. This role will act as the voice of the customer within our organization to gather customer feedback and requests. This role reports directly to the Head of Product to empower you and expedite your requests to ensure effective, and fast delivery to meet customer needs, enhancing the overall customer experience.

Job Responsibilities

Your core responsibilities:

. Strategic Account Management: Act as the dedicated point of contact for a portfolio of high-value enterprise

. Enterprise Onboarding & Implementation: Lead high-touch implementation for complex organizational structures to ensure an effective go live

. Strategic Reviews: Facilitate regular reviews to demonstrate ROI, discuss ESG industry trends and align ESGpedia's capabilities with the client's long term sustainability strategy

. Retention and Expansion: Own the renewal cycle for your accounts, identify upsell and cross-sell opportunities that align with the client's evolving sustainability roadmap

. Internal Advocacy & Product Influence: Consolidate all customer insights back into the product team and influence the roadmap directly to address complex enterprise requirements

. Drive product adoption: Proactively mitigate churn and identify risk and opportunities. You will conduct regular training sessions to ensure clients are leveraging the full power of the product

Requirements

. 5+ years in Enterprise Customer Success, Account Management, or Management Consulting (SaaS) preferred with a proven track record handling enterprise portfolios

. Fundamental understanding of the sustainability landscape, including reporting standards, carbon accounting or circular economy principles

. High emotional intelligence and proven ability to manage complex multi-stakeholder relationships and conflict resolution during long implementation cycles

. Exceptional presentation and negotiation skills

What you will need to thrive:

. Strong team player who values collaboration.

. Curious by nature, always keen to learn new tools, concepts and domains.

. Self-driven and able to take ownership.

. Adaptable and comfortable working in a fast-changing environment.

. Sensitive to user needs, able to understand real-world workflows and shape solutions that are genuinely useful.

. Self-starter who thrives on complexity and independence.

Why Join Us

Be a Force for Good: Your work here doesn't just tick boxes-it drives meaningful, measurable change for businesses, industries, and communities striving to build a more sustainable future.

Freedom to Own It: We hire capable, driven people and we trust them. You'll have the autonomy to take charge of your work, backed by a culture that values results over red tape.

Think Big, Act Together: Collaboration fuels us. You'll work with sharp, mission-driven teammates across disciplines-no silos, just shared goals and smart execution.

Grow Fast, Learn Always: We move quickly and expect a lot-but we invest even more in your growth. If you're hungry to learn and ready to stretch, you'll thrive here.

Work-Life, Reimagined: Whether you're remote, hybrid, or somewhere in between, flexibility is real. We care about outcomes, not hours-and we build trust through accountability.

Resilience Pays Off: If you're wired for growth, this is where the grind turns into pride.

What We Look For

Self-Starters: You don't wait for instruction-you spot what needs doing and take initiative. We love that.

Curious Builders: You ask the right questions, dig deep, and thrive in ambiguity. You turn complex problems into elegant, real-world solutions.

Communicators Who Connect: Whether you're writing a report or leading a meeting, you convey your ideas with clarity, empathy, and purpose.

Accountable High Performers: You take ownership, deliver under pressure, and hold yourself to a high standard-even when no one's watching.

Passion for Impact: You're not just looking for a job-you want to do work that matters. Whether it's advancing sustainability, transforming client outcomes, or innovating with tech, you're fueled by purpose and driven to make a difference!

ESGpedia is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Notice

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy(https://esgpedia.io/privacy-policy/), and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

You may refer and access our website(https://esgpedia.io/) for more information.