Enrolment Consultant / Customer Service Executive

Coding Lab is looking for an Enrolment Consultant to join our team. We are

looking for someone who is passionate about empowering future leaders in

technology and making a lasting impact in their lives by empowering them

with the necessary digital skills to thrive in this age of technology.

Enrolment Consultant- Roles and responsibilities

Lead Management and Parent Liaison

. Ensure all new enquiries (calls, email, online leads, walk-ins etc.) are

responded to within 24 hours.

. Actively follow up on leads and assist them with their queries to identify

the right classes and move them toward registration

. Ensure any follow-up with i.e. tutors, and placement tests are arranged

and communicated clearly to all parties

. Ensure a high service standard for parents

Open House/ Events and Tradeshows

. Manage prospect leads to ensure all parent information is recorded

and confirmations are sent.

. Ensure all items (brochures etc) are packed and ready to go for

tradeshows

. Actively speak to prospects at tradeshows as a representative

Parent Liaison with parents/ community guests/ teachers

. Work hand in hand with tutors and management on parents

concerns/queries.

. Report any matters of concern or clarification regarding families to the

Management when relevant.

. Provide a bridge between tutors and parents by being aware of class

matters/events & communicating important daily messages shared by

parents to the teachers effectively.

. Work to establish a collaborative, warm, and approachable team

culture within the school.

Marketing

. Take photos & videos of regular classes at the centres

. Feedback on class schedules, ensure that website is updated and

adjusted according to what parents need and find useful

. Ensure all messaging platforms are manned during school hours Mon-

Fri 9am-6pm

. Ensure that all communication from the school is on-brand and

consistent with the guidelines

Qualifications

. Bachelor's Degree or Diploma

. 2 years of related work experience in a front office or admissions role in

education a service-orientated industry

. Experience in sales or admissions will be an added advantage

. Customer service experience is essential in dealing with both existing

and prospective parents

. Experience working in a school/enrichment environment would be an

added advantage

. Possess a collaborative attitude and work well in a team-orientated

work environment

. Excellent written and verbal communication skills

. Results orientated with a hands-on approach

Who we are looking for

As an Enrolment Consultant with us, you will be a critical part of the business.

You are passionate about empowering others, especially children, with the

power to create with digital technology. A self-starter, you are focused,

disciplined, as well as pro-active and quick to find solutions that fit problems

you identify, to make things better for the Business and our students. Your

key role is to provide excellent customer and logistical support.

Snapshot of our ideal candidate

. Passionate about empowering children to become leaders in technology.

. Focused and disciplined and pro-active and quick to find solutions

. Proficient with Microsoft Excel / Google Sheets and IT Savvy

. Able to work on weekends (Sat and Sun), off days (2 weekdays)

. Degree or Diploma in any discipline

. Must be able to work Friday - Sunday

. Location: East/West

About Coding Lab

Coding Lab is headquartered in Singapore with schools across 3 countries

(Singapore, Japan, Australia). Comprising a global curriculum faculty based

out of Japan, New York and Singapore, Coding Lab's award-winning

curriculum aims to nurture future leaders in technology.

The institute offers classes for ages 7-18 at the forefront of cutting-edge

education in programming and computational thinking. The school also works

with various organisations ranging from corporates and schools to not-for-

profit organisations to bring coding to children.