Engineering Lead

Job Overview

You will serve as Assistant Site Lead with accountability for overall site performance, acting as deputy to the Site Lead with authority to make operational decisions in consultation with the Site Lead. Your primary responsibility is maintaining all site facilities hard services, civil, structural and architectural systems in optimal condition while ensuring site-level KPIs, deliverables, and compliance standards are consistently met. You must follow Good Manufacturing Practice (GMP) and EHS requirements while managing facility and HVAC operations to support daily client operations and general business activities with 24/7 standby responsibilities.

Key Roles And Responsibilities

Site Leadership and Accountability (PRIMARY PRIORITY)

Overall Site Performance:

• Act as official deputy to Site Lead, consulting on all major operational decisions and strategic matters
• Report directly to Site Lead on all site performance, issues, and initiatives
• Take direct accountability for achieving all site KPIs and performance metrics
• Own responsibility for avoiding penalties through proactive management and compliance
• Ensure all site deliverables are met on time and to required quality standards
• Lead and coordinate site-wide incident investigations and root cause analysis
• Drive corrective and preventive actions (CAPA) to resolution
• Provide visible leadership across all site operations and stakeholder interfaces
• Make day-to-day operational decisions independently; consult Site Lead on strategic, contractual, or high-impact matters
• Hold team accountable for results through performance monitoring, feedback, and corrective action
  
  

JLL Account Protection and Development:

• Drive and implement JLL programs and initiatives at site level
• Protect JLL account interests through excellence in service delivery
• Actively participate in contract renewal preparations and presentations
• Support business development activities and client relationship building
• Ensure JLL standards, processes, and best practices are followed
• Represent JLL values and commitment to client success
• Provide input on contract performance and improvement opportunities
• Collaborate with Site Lead on strategic account management decisions
• Balance client expectations with JLL business objectives to ensure sustainable partnerships
  
  

Account Deliverables Management:

• Lead execution of all contractual deliverables and service level agreements
• Track and report progress on account commitments and milestones
• Identify risks to deliverables early and implement mitigation plans
• Coordinate cross-functional activities to ensure timely completion
• Maintain documentation of deliverable completion and client acceptance
• Drive continuous improvement in service delivery quality and efficiency
• Ensure team understands and prioritizes account commitments
  
  

Performance Management:

• Monitor and report on all site performance indicators to Site Lead
• Identify performance gaps and implement improvement actions
• Hold accountability for contractual obligations and service level agreements
• Lead performance review meetings with stakeholders
• Escalate critical issues with proposed solutions to Site Lead
• Consult Site Lead before implementing major changes to operations or resources
• Hold team members accountable through clear expectations, regular reviews, and performance consequences
  
  

Investigation Leadership:

• Lead or support all site incident, accident, and deviation investigations
• Conduct thorough root cause analysis using appropriate methodologies
• Prepare comprehensive investigation reports with technical expertise
• Drive implementation of corrective actions and verify effectiveness
• Coordinate cross-functional investigation teams when required
• Consult Site Lead on investigations with significant client, regulatory, or contractual implications
  
  

Stakeholder Balance and Management:

• Navigate competing priorities between client needs and JLL business objectives
• Build trust-based relationships with both client stakeholders and JLL leadership
• Communicate transparently about constraints, trade-offs, and options
• Negotiate solutions that satisfy client requirements while protecting JLL margins
• Manage client expectations proactively to prevent conflicts
• Represent JLL interests professionally while maintaining client satisfaction
• Escalate stakeholder conflicts appropriately to Site Lead with recommended solutions
  
  

Financial Management and Planning (CRITICAL COMPETENCY)

CAPEX Planning and Management:

• Develop multi-year capital expenditure plans for facility infrastructure
• Identify and prioritize capital projects based on criticality, risk, and ROI
• Prepare business cases and justifications for capital investments
• Plan CAPEX timing to align with client budget cycles and operational needs
• Manage capital project execution within approved budgets and timelines
• Track capital expenditure against forecasts and explain variances
• Balance equipment lifecycle management with financial constraints
• Consult Site Lead on major CAPEX proposals and client negotiations
  
  

OPEX Planning and Control:

• Develop annual operational expenditure budgets for all hard services
• Forecast operational costs accurately based on historical data and trends
• Manage day-to-day operational spending to stay within budget
• Identify cost optimization opportunities without compromising service quality
• Monitor OPEX performance and implement corrective actions for variances
• Balance preventive maintenance investment against reactive repair costs
• Negotiate vendor contracts to optimize operational cost efficiency
• Report OPEX performance regularly with variance analysis
  
  

Budget Management:

• Manage and control Engineering budget with full P&L accountability
• Attend all budget calls and provide financial updates with analysis
• Negotiate budgets with stakeholders for areas of accountability in consultation with Site Lead
• Deliver services within approved budget constraints to avoid cost penalties
• Compile data and work with Finance team for budget forecasting
• Review and approve expenditures within delegated authority
• Consult Site Lead on significant budget variances or major unplanned expenditures
• Monitor spending to ensure site financial deliverables are met
• Understand impact of operational decisions on financial performance
  
  

Financial Reporting and Analysis:

• Prepare financial reports showing actual vs. budget performance
• Analyze cost trends and identify opportunities for efficiency
• Provide financial input for contract renewals and pricing discussions
• Understand cost drivers and their impact on profitability
• Support business case development for service improvements or changes
• Track and report on financial KPIs (cost per square foot, maintenance cost ratios, etc.)
  
  

Technical Leadership (CORE FOCUS)

HVAC Engineering Excellence:

• Serve as primary technical expert for all HVAC systems critical to GMP operations
• Maintain and optimize HVAC performance to meet critical environmental parameters
• Lead HVAC troubleshooting, maintenance strategy development, and system improvements
• Ensure HVAC systems support laboratory operations and business activities continuously
• Apply risk-based approaches to HVAC maintenance programs
• Develop HVAC-specific maintenance strategies and best practices to achieve KPIs
  
  

Facility Operations:

• Maintain all site facilities hard services within GMP and EHS requirements
• Manage facility and utility operations to support laboratory and business activities
• Develop maintenance strategies and best practices to achieve KPIs
• Apply risk-based approaches to improve maintenance programs
• Troubleshoot general building mechanical and electrical equipment
  
  

Operational Execution:

• Execute and close Work Orders per schedule to meet site deliverables
• Perform regular preventive maintenance tasks to ensure asset integrity
• Plan and coordinate vendor site servicing activities
• Initiate and update site field manuals and SOPs as required
  
  

Engineering and Technical Expertise

Technical Authority:

• Read, interpret, and understand complex engineering drawings and technical specifications
• Work independently on technical issues with minimal supervision
• Review and approve engineering changes, modifications, and technical documentation
• Provide technical guidance and solutions for mechanical and electrical systems
• Analyze system performance and recommend improvements to support KPI achievement
• Consult Site Lead on major engineering changes or capital investments
  
  

Emergency Response and Availability

24/7 Site Coverage:

• Provide 24/7 standby coverage for emergency response as site-level backup
• Respond to site emergencies after office hours and weekends when team is unavailable
• Maintain readiness to respond immediately to critical facility issues
• Act as escalation point and make immediate technical decisions during emergencies
• Inform Site Lead of significant emergency responses and outcomes
• Own transportation mandatory for immediate site response
  
  

Safety Leadership

Site Safety Accountability:

• Act as visible safety leader and coach proactive safety behaviors
• Ensure regulatory, JLL and Client safety standards are met to avoid compliance penalties
• Ensure EHS devices are in place (PPE, LOTO devices)
• Report EHS near misses, incidents and best practices
• Lead or support accident and injury investigations
• Establish regular EHS self-inspection routines
• Ensure risk assessments and method statements are in place for all work
• Consult Site Lead on significant safety incidents or regulatory matters
  
  

Quality Management System

GMP Compliance and Quality Deliverables:

• Ensure team adherence to governing SOPs and quality policies
• Lead quality culture and embed quality risk management into decisions
• Lead or support GMP incident root cause investigations and CAPA implementation
• Participate in regulatory and customer audits with accountability for outcomes
• Review change controls, deviation investigations, and qualification protocols
• Manage GMP spare parts identification and documentation
• Ensure infrastructure and compliance documentation is up-to-date to meet site deliverables
• Consult Site Lead on audit findings, major deviations, or regulatory concerns
  
  

Review And Approval Responsibilities

Site-Level Authorizations:

• Review internal or external change requests with technical and site-level expertise
• Prepare or review GMP/EHS relevant incident/accident reports for site accountability
• Review services contracts and Purchase Orders from technical and financial perspective
• Prepare or review resource additions or staff resignation documentation in consultation with Site Lead
• Provide approvals within delegated authority; consult Site Lead for matters beyond scope
• Exercise JLL internal DOA approvals (procurement, financial, HR, etc.) within approved limits
• Escalate to Site Lead for contract negotiations, major vendor changes, or strategic decisions
  
  

Team Leadership and Development

People Management and Accountability:

• Hire, supervise, and manage site staff to meet performance deliverables
• Set clear performance expectations and hold team accountable for results
• Conduct regular performance reviews with constructive feedback
• Address performance issues promptly with corrective action plans
• Recognize and reward high performance to drive team motivation
• Develop training matrices and ensure team competency
• Recruit, select, train, and appraise performance
• Ensure robust personal development and performance management
• Optimize business processes and drive continuous improvement
• Build team capability to consistently meet site KPIs
• Create culture of ownership and accountability within the team
• Consult Site Lead on hiring decisions, terminations, and significant disciplinary matters
  
  

Client and Vendor Management

Stakeholder Management:

• Develop partnerships and healthy customer relationships
• Balance client satisfaction with JLL business objectives
• Coordinate vendor activities and contract management to ensure deliverables
• Negotiate operational budgets and deliver services within financial constraints
• Provide regular reporting on KPIs, costs, EHS, incidents, and spare parts
• Review vendor invoices and certify work completion
• Support Site Lead in senior stakeholder meetings and strategic client discussions
• Manage vendor performance and hold contractors accountable for results
• Consult Site Lead on contract renewals, major vendor changes, or client escalations
  
  

Compliance and Regulatory

Compliance Accountability:

• Act as visible leader for compliance issues and reinforce JLL values
• Ensure team follows ABAC policy and regulatory requirements to avoid penalties
• Complete mandatory compliance training for team
• Support regulatory audits with accountability for findings and responses
• Provide GMP-relevant audit support and lead corrective actions
• Consult Site Lead on regulatory responses, audit findings, or compliance concerns
  
  

JLL Program Implementation

Backend JLL Structure and Processes:

• Implement JLL operational programs, standards, and initiatives at site level
• Follow JLL policies, procedures, and governance requirements
• Consult Site Lead on JLL internal matters including:
• Contract structures and terms
• Pricing strategies and negotiations
• Resource planning and organizational changes
• Strategic account decisions
• JLL internal reporting and escalations
• Support Site Lead in JLL corporate initiatives and communications
• Ensure alignment with JLL regional and global standards
• Protect JLL interests while delivering exceptional client value
  
  

Essential Requirements

EDUCATION, QUALIFICATION, EXPERIENCE AND CAPABILITY

Education:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or relevant engineering discipline
• Strong engineering background with demonstrated technical expertise, particularly in HVAC systems
  
  

Experience:

• 5-8 years of experience in engineering operations and facilities/process equipment maintenance
• 5+ years facilities/equipment maintenance in GxP environment
• 5+ years team management experience with demonstrated leadership accountability
• Proven experience managing site-level KPIs and deliverables with measurable results
• Demonstrated experience planning and managing CAPEX programs and budgets
• Demonstrated experience planning and controlling OPEX budgets with P&L accountability
• Experience holding teams accountable for performance results and deliverables
• Experience leading investigations and implementing corrective actions
• Extensive experience maintaining HVAC systems in critical GMP environments (PRIMARY TECHNICAL FOCUS)
• Proven track record balancing client needs with business objectives
• Experience managing stakeholder relationships at multiple levels (client, vendors, internal JLL)
• Proven experience working independently on technical matters while collaborating on strategic decisions
• Experience with engineering review and approval processes
• Budget management experience with demonstrated financial acumen
• Experience working within matrix reporting structures
• Experience supporting or participating in contract renewals or account management activities
  
  

Financial Competencies:

• Demonstrated ability to develop and manage multi-year CAPEX plans
• Proven track record of OPEX budget development, forecasting, and control
• Experience with financial reporting, variance analysis, and cost optimization
• Understanding of P&L management and cost-to-serve models
• Ability to make decisions balancing technical requirements with financial constraints
• Experience negotiating budgets and contracts with financial accountability
• Capability to prepare business cases and ROI analyses
  
  

Leadership Competencies:

• Proven ability to hold teams accountable through performance management
• Experience driving results through clear expectations and consequences
• Track record of achieving contractual deliverables consistently
• Demonstrated stakeholder management skills across competing priorities
• Ability to navigate complex organizational dynamics (client and JLL)
• Experience making balanced decisions that protect both client satisfaction and business profitability
  
  

Technical Skills:

• Ability to read, interpret, and understand complex engineering drawings and technical specifications
• Strong HVAC engineering knowledge including system design, operation, troubleshooting, and optimization
• Strong mechanical and electrical engineering knowledge and troubleshooting skills
• Proficiency in HVAC system design, operation, and maintenance in pharmaceutical/cleanroom environments
• Comfortable with site-level technical review and approval responsibilities
• Experience with KPI management and performance improvement methodologies
  
  

Safety Qualifications:

• Bizsafe Level 2 certification (mandatory)
• Knowledge of local EHS regulations and procedures
• Understanding of GMP and regulatory safety standards
  
  

Transportation:

• Own transportation required for emergency response and after-hours site visits
  
  

Knowledge and Skills:

• Local regulations requirements for site facilities management
• Detailed requirements for GMP utilities (CU, HVAC, EMS)
• GxP quality system requirements (deviation, change control, CAPA)
• Instrument calibration program familiarity
• Advanced troubleshooting and analysis capabilities
• Strong decision-making skills for technical matters with ability to consult appropriately on strategic issues
• Investigation and root cause analysis expertise
• Understanding of facilities management service delivery models
• Financial management principles and budget planning methodologies
• Stakeholder management and negotiation skills
  
  

Desirable Qualifications

Experience:

• Client audits, regulator audits (FDA, cFAD) experience
• Capital project management with financial oversight
• International company working experience
• Deputy site management or account management experience
• Advanced HVAC system commissioning and validation experience
• Contract renewal and business development participation
• Experience in facilities management outsourcing or service provider environment
• Multi-site or regional budget oversight experience
  
  

Education:

• Clean room specialist or airflow specialist certification
• Advanced degrees in Mechanical or Electrical Engineering
• HVAC-specific professional certifications
• Business management, MBA, or financial management coursework
  
  

Safety:

• Bizsafe levels (Level 2 or above)
• Additional safety certifications relevant to pharmaceutical manufacturing
  
  

Technical Knowledge:

• Life Science/Pharma/Biopharma process knowledge
• Advanced engineering design standards and codes (ASHRAE, ASME, IEEE)
• Maintenance excellence knowledge (FMEA, RCA)
• GEP knowledge (ASME)
• Lean Six Sigma knowledge
• CMMS/CMS and automation systems operation (BMS, EMS, SCADA)
• Building automation and control systems expertise
• Advanced HVAC controls, monitoring, and optimization systems
• Project financial management and cost control methodologies
  
  

KEY WORKING RELATIONSHIPS

Primary Reporting:

• Site Lead/Account Manager (direct supervisor - consult on all strategic, contractual, JLL internal, and high-impact matters)
  
  

Internal (within site):

• Site maintenance/Engineering team members (direct reports - hold accountable for results)
• Other JLL team members across all functions
  
  

External (to site):

• Third Party Service Providers (manage performance and financial commitments)
• Client Engineering/Technical Services (balance technical and business needs)
• Equipment/System/Area Owners
• Quality Assurance teams
• Regulatory representatives/Auditors
• Client Corporate Business Partners
• Client Finance and Procurement stakeholders
  
  

JLL Internal:

• JLL regional and corporate management (through Site Lead)
• JLL support functions (HR, Finance, Procurement, Legal)
• LL Finance team (budget planning, forecasting, variance reporting)
• JLL Business Development (contract renewals, pricing strategies)
  
  

SPECIAL CONDITIONS

• 24/7 standby availability required with site leadership responsibility
• Must respond to emergencies after office hours and weekends with technical decision authority
• Own transportation mandatory for immediate site response
• Must work independently on technical matters while consulting Site Lead on strategic, contractual, and JLL backend decisions
• Primary technical focus on HVAC engineering with broader facilities responsibility
• Direct accountability for site KPIs, penalties avoidance, and deliverables
• Must lead or support all site investigations with ownership of outcomes
• Must be proficient in engineering drawing interpretation and technical documentation review
• Must attend all budget calls and financial meetings with full accountability for financial performance
• Must actively support JLL account protection, program implementation, and renewal activities
• Must demonstrate proven ability to plan and manage both CAPEX and OPEX with financial discipline
• Must hold team accountable for results through performance management and corrective action
• Must balance competing stakeholder priorities (client satisfaction vs. JLL business objectives)
• Must consult Site Lead before making decisions affecting:
• Contract terms, pricing, or client agreements
• Major resource changes (hiring, terminations, reorganizations)
• Significant budget variances or unplanned expenditures beyond delegated authority
• Strategic vendor relationships or contract changes
• Regulatory escalations or audit responses with financial or reputational impact
• Client escalations or service delivery changes affecting contract terms
• JLL internal policies or reporting matters
• CAPEX proposals exceeding approved thresholds
• Major changes to operational approach or service delivery model
• Other duties assigned as needed. Job description subject to change.
  
  

KEY PERFORMANCE INDICATORS

Success in this role will be measured by:

Financial Performance:

• CAPEX planning accuracy and execution within approved budgets
• OPEX budget adherence and variance control
• Cost optimization achievements while maintaining service quality
• Financial reporting accuracy and timeliness
  
  

Operational Deliverables:

• Achievement of all contractual KPIs and service level agreements
• On-time completion of account deliverables
• Penalty avoidance through proactive management
• HVAC system uptime and performance metrics
  
  

Team Performance:

• Team achievement of individual and collective performance goals
• Timely resolution of performance issues
• Team competency development and training completion
• Staff retention and engagement
  
  

Account Management:

• Client satisfaction scores and feedback
• JLL account protection and growth support
• Contract renewal support and preparation
• Stakeholder relationship quality
  
  

Compliance and Quality:

• GMP compliance maintenance (zero critical findings)
• Investigation completion timeliness and quality
• CAPA implementation effectiveness
• Audit performance and finding closure
  
  

CRITICAL SUCCESS FACTORS

To be successful in this role, you must demonstrate:

Financial Acumen: Ability to plan, manage, and optimize both CAPEX and OPEX while balancing technical requirements with business constraints Accountability Mindset: Willingness to hold yourself and your team accountable for results, with clear consequences for performance gaps Stakeholder Balance: Skill in navigating competing priorities between client expectations and JLL business objectives to achieve win-win outcomes HVAC Technical Excellence: Deep expertise in HVAC systems critical to GMP operations with ability to troubleshoot and optimize complex systems Deliverables Management: Proven track record of consistently meeting contractual commitments and service level agreements Leadership Presence: Ability to provide visible leadership while consulting appropriately with Site Lead on strategic matters Business Partnership: Understanding of facilities management as a business service, not just technical function Collaborative Decision-Making: Comfort working independently on technical and operational matters while consulting Site Lead on strategic, contractual, and JLL organizational decisions Results Orientation: Focus on outcomes and deliverables with ability to drive team performance through clear expectations and accountability Commercial Awareness: Understanding of contract economics, profitability drivers, and the balance between service quality and cost efficiency

This role demands a highly experienced HVAC and facilities engineering professional with proven financial management capabilities and leadership accountability. You must maintain critical pharmaceutical manufacturing facilities with deep HVAC expertise while demonstrating strong business acumen in CAPEX/OPEX planning, the ability to hold teams accountable for results, and skill in balancing client satisfaction with JLL business objectives. Success requires working in close partnership with the Site Lead on all strategic, contractual, and JLL organizational matters while driving operational excellence and protecting the JLL account for long-term sustainability and growth.