Maintains effective communications with customers and field team members to better understand support requirements.
Involve and lead end to end process in service delivery such as dispatching of technicians to work orders in Salesforce & ServiceMax
Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts.
Arranging subcontractors for delivery of service
Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc)
Review and approve time entries of technicians hours and time sheets
Ensure Work Order completion and closure in Salesforce upon completion of field work.
Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing.
Raise Purchase Order for vendors and subcontractors that is required for field service delivery
Manage other administrative tasks as required such as field staffs leave, tools requests, safety related requests, or cost related matters in SAP.
Manage accounts receivable and assist with the resolution of customer billing disputes
Role Purpose:
Established Field Service professional. Interacts with customers and field team members. Analyzes and interprets test information to resolve design/system-related problems.
80% back-office & administrative task, 20% field and customer fronting
Minimum Requirements:
Experienced in SAP, Salesforce and other software knowledge.
Willing to work in the office environment and with strong team player attributes.
