Engineer/Senior Engineer (Enterprise Content Management)

Job Responsibilities:

1. System Administration and Configuration

• Administer, maintain, and configure the Enterprise Content Management (ECM) platform (e.g., OpenText, M-Files, SharePoint, Documentum, Laserfiche, or equivalent).

• Set up user roles, permissions, metadata schemas, taxonomies, and workflows.

• Monitor system health, performance, and storage perform maintenance and updates.

• Manage integrations with enterprise systems (ERP, CRM, email, etc.) and ensure data integrity during migrations and upgrades.

• Coordinate with external vendors and consultants for implementations and system upgrades.

• Provide 1st and 2nd level user support to business, IT, and compliance teams.

• Develop and deliver user training, documentation, and best practices to enhance adoption and efficiency.

• Collaborate with business units to gather feedback and continuously improve usability

2. Governance and Compliance

• Enforce document management policies, version control, and retention schedules.

• Ensure compliance with organizational policies, data protection laws (e.g., PDPA, GDPR), and audit requirements, including any industry-specific regulations relevant to CPG Corp.

• Collaborate with records management and compliance teams to maintain regulatory standards.

3. Process Optimization and Automation

• Identify opportunities to automate business processes using ECM workflow capabilities.

• Partner with process owners to design, test, and deploy digital workflows and forms.

• Continuously assess and improve content lifecycle management practices.

• Security and Access Management

• Manage access controls and permissions to ensure data security and confidentiality.

• Implement audit trails and monitor user activities to maintain compliance.

• Collaborate with IT security to respond to incidents and conduct regular risk assessments.

4. Project Management (Implementation Phase)

• Participate in project planning, rollout, and post-implementation review of the ECM system.

• Liaise with external vendors, consultants, and internal stakeholders to ensure successful deployment and integration.

• Enforce document management policies, version control, and retention schedules.

• Ensure compliance with organizational policies, data protection laws (e.g., PDPA, GDPR), and audit requirements, including any industry-specific regulations relevant to CPG Corp.

Job Requirements:

• Bachelor's degree in information technology, Computer Science, Information Systems, or a related field.

• 2-4 years of experience administering ECM systems or document management platforms.

• Experience with at least one major ECM platform (e.g., OpenText, SharePoint, M-Files, Documentum, Alfresco).

• Familiarity with workflow design, metadata management, and document lifecycle processes.

• Understanding of IT governance, cybersecurity, and compliance frameworks.

• Proficiency in ECM configuration and administration.

• Knowledge of SQL, APIs, scripting (e.g., PowerShell, Python), and system integrations would be advantageous.

• Familiarity with on-premises based ECM or hybrid environments.

• Strong analytical, problem-solving, and troubleshooting skills.

• Excellent communication and stakeholder engagement abilities (business users, IT, compliance, vendors).

• Organized, detail-oriented, and proactive in identifying improvement opportunities.