Job Description
To manage service business units, include but not limited to:
- Ensure service teams carry out day-to-day maintenance activities and to minimize escalator breakdowns
- Manage day-to-day service operations and functions manage quality, environment and safety compliance
- Manage call-back rates and sick units, initiate general corrective and prevention measurement to improve performance and reliability objective
- Manage follow up actions relating to customer complains, conduct periodic inspections and visitations to ensure fulfillment and customer satisfaction objectives.
- Cultivate staff development and welfare, includes motivation, counselling, appraisal and rewards.
- Communication and build rapport with various levels of internal and external customers and service providers.
- Work together with Sales colleagues to ensure all traditional and non-traditional repair jobs are advised to customers, follow-up until successful sales and implementation
- Conduct cost analysis and monitor the utilization of parts and labor to ensure profit margins align with established targets
- Provide support on ad hoc assignments and tasks to ensure smooth workflow.
Job Requirement:
- Candidate must possess at least a Degree or Diploma in Mechanical, Electrical, Electronics, Mechatronic Engineering or its equivalent.
- 3 to 5 Year(s) of working experience in lift industry and sound knowledge in lift and escalator technology, including customer relationship management may also be considered.
- Mature personality, with well-balanced customer focus
- Proven communication and inter-personnel skills, negotiation skills with all levels of internal and external customers.
- Achiever with self-motivation attributes.
- Good at team building and staff motivation
We regret to inform that only shortlisted candidate will be notified
