Engineer I

Desktop & Endpoint Deployment

• Deploy desktops, laptops, and associated peripherals (monitors, docks, printers).
• Perform OS installation, imaging, configuration, and upgrades (Windows and/or macOS).
• Execute device refresh, replacement, and mass rollout projects.
• Support zero-touch and user-driven deployment models where applicable.

Configuration & Device Management

• Configure devices using endpoint management tools (e.g., Microsoft Intune etc).
• Apply security baselines, policies, applications, and user profiles.
• Join devices to Azure AD / Active Directory and ensure compliance with security standards.

User Support During Deployment

• Provide hands-on or remote support during device issuance and cutover.
• Assist users with data migration, profile setup, and first-login validation.
• Troubleshoot deployment issues and resolve hardware / software conflicts.

Testing, Validation & Documentation

• Conduct pre-deployment testing and post-deployment verification checks.
• Document deployment procedures, standards, and asset information.
• Update CMDB / asset registers with deployed device details.

Coordination & Operations

• Coordinate deployment schedules with site leads, and users.
• Provide deployment handover to service desk or support teams after stabilization.

Required Skills & Qualifications

Technical Skills

• Strong experience in desktop OS deployment (Windows 10/11 macOS preferred).
• Hands-on experience with endpoint management tools (Intune, SCCM, JAMF).
• Knowledge of Microsoft 365, Active Directory, Azure AD, and basic networking (DNS, DHCP).
• Experience with imaging, application packaging, and patching.
• Familiarity with data migration tools and backup/restore processes.

Soft Skills

• Clear communication and user-facing skills.
• Strong troubleshooting and problem-solving ability.
• Good time management with the ability to support multiple deployments.
• Detail-oriented and process-driven.