Engineer, Customer Quality Assurance

Fresher

Job Description

Responsibilities

Process field claims in a timely manner for resolution
Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy
Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits
Collaborate with cross-functional teams, contributing to the product FA or characterization
Provide timely engineering insights including failure analysis, technical reports and presentation
Handle customer visits and factory audits and product inspection
Develop & contribute to building knowledge base of degradation from product to material level
Design tests to detect infant mortality and mid-life product failures

Qualifications

Minimum bachelor's degree (engineering discipline), advanced degrees holder (Master's or PhD) are welcome to apply

Other Information

Proficiency in Microsoft Office applications.
Problem-solving and failure analysis of products
Familiar with statistical analysis method
Experience in SAP, Knowledge of Production System (TPS) and Lean Manufacturing principles will be added advantage
Active participation in technical reviews to drive business outcome
Sense of urgency to deliver outcome.
Strong sense of ownership and self-motivation, work independently.
Proactive working attitude - hands on approach
Good time management, able to handle pressure under tight timelines
Self-management, strong belief in driving for quality and customer satisfaction
Ability to communicate effectively in English is essential. Additional language capabilities would be beneficial.
Willing to travel