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Engineer, Customer Quality Assurance

REC
Singapore
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Job Description

Responsibilities

  • Process field claims in a timely manner for resolution
  • Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy
  • Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits
  • Collaborate with cross-functional teams, contributing to the product FA or characterization
  • Provide timely engineering insights including failure analysis, technical reports and presentation
  • Handle customer visits and factory audits and product inspection
  • Develop & contribute to building knowledge base of degradation from product to material level
  • Design tests to detect infant mortality and mid-life product failures

Qualifications

  • Minimum bachelor's degree (engineering discipline), advanced degrees holder (Master's or PhD) are welcome to apply

Other Information

  • Proficiency in Microsoft Office applications.
  • Problem-solving and failure analysis of products
  • Familiar with statistical analysis method
  • Experience in SAP, Knowledge of Production System (TPS) and Lean Manufacturing principles will be added advantage
  • Active participation in technical reviews to drive business outcome
  • Sense of urgency to deliver outcome.
  • Strong sense of ownership and self-motivation, work independently.
  • Proactive working attitude - hands on approach
  • Good time management, able to handle pressure under tight timelines
  • Self-management, strong belief in driving for quality and customer satisfaction
  • Ability to communicate effectively in English is essential. Additional language capabilities would be beneficial.
  • Willing to travel

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Engineering
Employment Type:
Full time

About Company

REC

Job ID: 148245557

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Last Updated: 23-05-2026 07:31:54 PM
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