The technician will assist you in providing the service under a service contract or repair responsibility.
Coordinating with customers and subcontractors are all tasks.
Review and verify the technician's report.
Coordinate, prioritize, and resolve issues that your team encounters.
Optimize staff, standard time and equipment.
Escalate important issues that affect your business.
Gather feedback and engage your customers to build and maintain good relationships.
We respond to customer feedback and investigate the root cause.
Negotiate and terminate the sale according to standard terms.
We provide aftermarket support services to meet our regular sales goals.
To identify risks and comply with company standards, policies, and procedures.
Prepare renewal and maintenance kits for routine maintenance to maintain your contract.
Create a maintenance contract and outline the scope of each maintenance activity.
Key account user, implementation, configuration, troubleshooting, and troubleshooting reports.
Examination, evaluation, preparation, and submission of bid specifications.
Work closely with your business unit to complete your quote proposal.
Provide technical support.
Carry out planned systems checks to ensure systems proper operations.
Rectify all problems detected during preventive maintenance attend to non-contract request calls and breakdown calls as required and furnish reports of the findings.
Generate Service Report for customers and ensure that the report is sent to the customer timely.
Responsible for attending to system breakdown calls and carry out scheduled preventive maintenance.
Coordinate and monitor work progress with customer and relevant parties for information to expedite installation and supervise sub-contractors work at site.
Provides basic support of installation, maintenance, and repair of building systems and equipment.
Perform standby duty for complaint and breakdown
Coordinate with sales, customer, other for successful completion of proposals and implementation
Ensure safety procedures and conduct during service or repairs
Responsible for attending to system breakdown calls and carry out scheduled preventive maintenance
Provide AUTOCAD drawing as per requested.
Ad hoc engineering job will add.
The company reserves the right to revise, amend or extent the job responsibility if needed arise.
Preferences:
Job Skills Class 3 / 3A, General Cleaning, Organizational Skills
Job languages English, Chinese (Mandarin), Bahasa Melayu
