Engineer – Cloud Support (AWS & Azure)

We are looking for a motivated L1 Cloud Support Engineer to provide first-level technical

support across multiple projects. The role involves monitoring, troubleshooting, and

resolving issues in AWS and Azure environments, ensuring smooth operations and timely

escalation when required.

Key Responsibilities

. Monitor system health, performance, and availability across AWS and Azure

. Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3

teams

. Support users with access, configuration, and environment-related queries

. Maintain documentation of incidents, resolutions, and escalation processes

. Collaborate with cross-functional teams across multiple projects

. Ensure compliance with security and operational standards

Required Skills & Qualifications

. Basic knowledge of AWS (EC2, S3, IAM, CloudWatch)

. Basic knowledge of Azure (VMs, Storage, AD, Monitor)

. Familiarity with ticketing tools (e.g., ServiceNow, Jira)

. Strong troubleshooting and communication skills

. Ability to handle multiple tasks concurrently

. Open to shift work / on-call rotations

Preferred

. Exposure to ITIL processes

. Basic scripting (PowerShell, Bash, Python). Prior internship or experience in cloud support roles