We are seeking a skilled and motivated User Support Endpoint to manage enterprise endpoint environments, implement critical security enhancements and deliver reliable operational support. In this role, you will take ownership of strategic initiatives and day-to-day operational tasks to ensure our systems remain secure and efficient.
Responsibilities
- Manage the full enterprise endpoint lifecycle, including device technology refresh planning, standardized deployment activities and inventory cleanup to maintain accuracy and integrity across multiple environments
- Lead security and compliance initiatives, including the onboarding and configuration of Microsoft Defender for Endpoint to ensure comprehensive threat protection across all enterprise devices
- Deploy and enforce AppLocker application control policies and implement CIS Benchmark hardening standards to strengthen the organization's overall security and compliance posture
- Deliver ongoing operational support through routine system maintenance, patch management cleanup and client software upgrades, ensuring endpoints remain healthy, current and aligned with organizational standards
- Troubleshoot and resolve VDI-related issues, conducting root cause analysis on recurring incidents while maintaining technical documentation and standard operating procedures to support operational consistency
Requirements
- Experience in endpoint engineering or systems administration within a large enterprise environment
- Hands-on experience deploying and managing Microsoft Defender for Endpoint, including policy configuration and incident monitoring
- Proficiency in AppLocker policy management and implementation of CIS security benchmarks across Windows-based environments
- Experience with enterprise endpoint management platforms such as Microsoft Intune, SCCM/MECM or equivalent MDM/UEM solutions
- Understanding of VDI technologies (e.g., Citrix, VMware Horizon or Azure Virtual Desktop) with demonstrated troubleshooting capabilities
- Clear communication and documentation skills, with the ability to manage multiple priorities, coordinate cross-functional stakeholders and deliver clear technical reporting
Nice to have
- Scripting and automation experience using PowerShell to streamline endpoint management and reduce manual effort
- Relevant certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA Security+ or equivalent
- Familiarity with ITIL frameworks and formal change management processes
We offer
- By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023.
- Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
- You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
- We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
- At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us
Life at EPAM
- EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.
- You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.
