Job Summary
Support project implementation and system maintenance by performing routine upgrades, resolving technical incidents, and collaborating with stakeholders to ensure system reliability and continuous improvement.
Responsibilities
- Assist in implementing new IT projects by gathering requirements, setting up systems, installing, testing, and commissioning solutions
- Perform scheduled routine maintenance activities to ensure system stability and performance
- Execute firmware upgrades and patching to maintain system security and functionality
- Respond to network and system service requests and change requests promptly and effectively
- Diagnose and resolve application and technical incidents, coordinating with external support when necessary
- Identify root causes of recurring problems and implement preventive and corrective measures to minimize incident recurrence
- Prepare and deliver timely, professional incident and problem reports to all relevant stakeholders
- Assist in preparing system documentation and support ISO audit processes
- Manage multiple tasks by prioritizing work assignments to meet deadlines and operational needs
- Communicate effectively in English and collaborate with team members while working independently under minimal supervision
Required competencies and certifications
- Diploma or equivalent in Computer Science, IT, or related field with 2-3 years of relevant work experience
- Experience supporting Cisco, Fortigate, and Huawei network products including switches, routers, firewalls, monitoring tools, security appliances, and cabling
Preferred competencies and qualifications
- Training or certification in Cisco and Fortigate products
- Strong analytical skills demonstrated by proactive problem-solving and multitasking in IT environments
- Exceptional troubleshooting and customer service skills
- Motivated with leadership potential and a challenger mindset
