Ecommerce Operations Executive

E-Commerce Operations Executive

About the Role
We are looking for a proactive and detail-oriented E-Commerce Operations Executive to support daily operations across Shopee, Lazada, Amazon, and other online and retail channels. You will ensure smooth order fulfilment, maintain accurate product listings, handle customer enquiries, and support marketing activities to drive online and retail sales.

Key Responsibilities

• Manage and update product listings (pricing, images, descriptions, stock levels).

• Coordinate order fulfilment, delivery arrangements, and resolve delivery issues.

• Handle customer enquiries, refunds, and returns professionally and promptly.

• Support marketing efforts with basic digital content creation (visuals, banners, product displays).

• Participate in platform campaigns and optimise listings for better visibility and sales.

• Prepare monthly sales and operational reports.

• Identify process improvements to enhance efficiency and customer experience.

• Perform other duties as needed to support e-commerce and retail growth.

Requirements

• Minimum 1 year of e-commerce or related operational experience (preferred).

• Strong attention to detail and organisational skills.

• Good communication and problem-solving skills.

• Familiarity with major online marketplaces is an advantage.

• Able to work independently and in a fast-paced environment.

• Part-time: 3 days/ week