Inspired by life. Driven by the heart.
At NAOS, we nurture a unique approach to human careEcobiologyplacing biology and the skin's ecosystem at the center of our innovations. Through our three brandsBioderma, Institut Esthederm, and Etat Purwe serve diverse communities in MIAPAC (Middle East, India, Asia Pacific) with science, care, and humility.
We're looking for a curious, detailoriented eCommerce & Operations Executive for our Singapore Office on a 1 year contract, to help us deliver seamless online experiences and operational excellence across our marketplaces and directtoconsumer channels.
What you'll do:
eCommerce Inventory & Supplies Management
- Keep active product ranges consistently available across platforms, meeting stockcoverage targets while minimizing blackstock in warehouses.
- Maintain monthly inbound and sellout databases to enable rolling demand forecasts.
- Safeguard inventory hygieneidentify and remove excess/unsellable items on a regular cadence.
- Refill consumables and operational supplies proactively to avoid service gaps.
Store Management (Lazada / Shopee and more)
- Adapt store design, layouts, product listings, and thumbnails to reflect business priorities and ensure accurate, customercentric communication.
- Support customer queries and elevate the chat assistant and FAQs for clarity and speed.
- Manage chat broadcast tools to deliver effective promotional communication.
- Assist with timely promotion submissions across platforms.
Reporting & Analysis
- Compile and analyze weekly/monthly exports (Business Insights, SellOut, Customer Demographics, etc.) to spot market trends and identify growth opportunities.
- Prepare monthly sales closing documentation and inventory reports to inform decisions.
CRM Club Bioderma & MyNAOS
- Ensure monthly Rewards availability and adjust demand planning accordingly.
- Help maintain a clean, valid customer database to support meaningful engagement.
What you bring:
- 12 years in eCommerce and/or Operations roles (marketplace experience a plus).
- IntermediateAdvanced skills in Microsoft Excel and Google Sheets.
- Basic proficiency in Adobe Photoshop/Illustrator for merchandising and visual tweaks.
- A proactive, analytical mindset, comfort with data, and strong attention to detail.
- Empathy for customers and partners; a collaborative approach that reflects our humancare philosophy.
Life at NAOS
- Purposeled: We believe teaching skin to live in its environment is better than simply fixing it.
- Growth & learning: MIAPAC offers diverse markets, mentors, and crossfunctional collaboration to accelerate your development.
- Human care culture: Psychological safety, inclusion, and wellbeing guide how we work and lead.
- Sustainable impact: Ecobiology inspires choices that respect people and planet.
