Ecommerce Operations Associate

About the Role

We are looking for a detail-oriented and proactive E-Commerce Associate to support the day-to-day operations of our online sales channels. This role will be responsible for managing product listings, monitoring online store performance, coordinating with logistics partners, and ensuring a seamless customer experience across our e-commerce platforms.

The ideal candidate is organized, analytical, and comfortable working with multiple online marketplaces.

Key Responsibilities

E-Commerce Operations

• Manage daily operations across e-commerce platforms (e.g. Shopee, Lazada, Amazon, and company website).

• Upload and maintain product listings, including product descriptions, images, pricing, and inventory updates.

• Monitor product availability and coordinate stock replenishment with the supply chain team.

Order Management

• Process daily online orders and coordinate with warehouse or 3PL partners for fulfillment.

• Monitor order statuses, shipping timelines, and resolve fulfillment issues.

• Ensure accurate order documentation and reporting.

Customer Service

• Respond to customer enquiries across e-commerce platforms in a timely and professional manner.

• Manage product reviews, ratings, and feedback.

• Handle returns, refunds, and customer complaints according to company policies.

Promotions & Campaigns

• Assist in planning and executing online promotions, flash sales, and marketing campaigns.

• Coordinate campaign assets and promotional pricing updates.

• Ensure timely participation in marketplace campaigns.

Performance Monitoring

• Track sales performance, conversion rates, and other e-commerce KPIs.

• Generate weekly and monthly sales reports.

• Identify opportunities to improve listings, pricing, and product visibility.

Requirements

• Diploma or Bachelor's Degree in Business, Marketing, E-Commerce, or a related field.

• 1-3 years of experience in e-commerce, digital marketing, or online marketplace operations.

• Experience managing marketplaces such as Shopee, Lazada, or Amazon is preferred.

• Proficient in Microsoft Excel and basic data analysis.

• Strong organizational and multitasking skills.

• Good written and verbal communication skills.

Preferred Skills

• Familiarity with e-commerce analytics tools and platform dashboards.

• Basic knowledge of digital marketing (ads, SEO, promotions).

• Experience working with inventory or ERP systems is an advantage.

Salary & Benefits

• Competitive salary based on experience

• Performance bonuses

• Annual leave and medical benefits

• Opportunities for career development in e-commerce and digital retail